What is the Quality of Safety at BARDOC - Prestwich Walk In Centre

Positive

"Privacy and dignity The service respected and promoted patients’ privacy and dignity."

Positive

"• A room was available to patients if they needed privacy for example mothers who were breast feeding or patients who were distressed."

Positive

"The outcome of this assessment would enable staff to act to ensure these patients were referred to a place of safety for additional support for example A&E or Bury Healthy Minds."

Positive

"Track record on safety The service had a good safety record."

Positive

"The service learned and shared lessons identified themes and acted to improve safety in the service."

Positive

"• All staff received uptodate safeguarding and safety training appropriate to their role."

Positive

"• There was a strong emphasis on the safety and wellbeing of all staff."

Positive

"At this inspection we found: • The service had good systems to manage risk so that safety incidents were less likely to happen."

Positive

"• The service learned from external safety events and patient safety alerts."

Positive

"• Leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"• The provider conducted safety risk assessments."

Positive

"It had safety policies including Control of Substances Hazardous to Health and Health & Safety policies which were regularly reviewed and communicated to staff."

Positive

"Staff received safety information from the provider as part of their induction and refresher training."

Positive

"• There were risk assessments in relation to safety issues."

Positive

"• There was a system for receiving and acting on safety alerts."

Positive

"This covered such topics as safeguarding children and adults managing complaints health and safety and infection control."

Positive

"• The service had a system in place that alerted staff to any specific safety or clinical needs of a person using the service."

Neutral

"This helped it to understand risks and gave a clear accurate and current picture that led to safety improvements."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"• Staff involved and treated people with compassion kindness dignity and respect."

Positive

"Privacy and dignity The service respected and promoted patients’ privacy and dignity."

Positive

"• A patient we spoke with during the inspection praised the staff for their kindness when they attended the Walk in Centre."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"• The service actively promoted equality and diversity."

Neutral

"Staff had received equality and diversity training."

Positive

"• Information about how to make a complaint or raise concerns was available in both the waiting area and on the BARDOC website."

Positive

"• The complaint policy and procedures were in line with recognised guidance."

Positive

"• Structures processes and systems to support good governance and management were clearly set out understood and effective."

Positive

"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"In these circumstances they would raise concerns with the organisation’s governance team who would look to see how these patients could be supported for example making a referral to a multidisciplinary team meeting for discussion to identify and resolve potential underlying issues."

Positive

"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."

Neutral

"• Staff at different levels were included in governance meetings so they could contribute to developments within the service."

Positive

"• Quality and sustainability were discussed in relevant meetings where all staff had enough access to information."

Positive

"Monitoring care and treatment • The service had a comprehensive programme of quality improvement activity and routinely received the effectiveness and appropriateness of the care provided."

Positive

"For example information technology systems were used effectively to monitor and improve the quality of care and there was a range of emergency equipment which staff used to support patients in case of an emergency."

Positive

"This report describes our judgement of the quality of care at this service."