Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2015-09-17 Snippet(s)
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"• There was an open and transparent approach to safety and a system in place for recording reporting and learning from significant events."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"Practice leaders had oversight of safety alerts incidents and complaints."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"• The practice monitored and reviewed safety using information from a range of sources."
Neutral
"The practice had clear systems to manage risk so that safety incidents were less likely to happen."
2015-09-17 Snippet(s)
Positive
"• The practice had a clear vision which had quality and safety as its top priority."
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"We reviewed safety records incident reports and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available with a poster in the reception office."
Neutral
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements."
Neutral
"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"• There was clearly defined and embedded systems processes and practices in place to keep people safe and safeguarded from abuse and for identifying and mitigating risks of health and safety."
Positive
"• Staff took steps including working with other agencies to protect patient’s from abuse neglect discrimination and breaches of their dignity and respect."
2015-09-17 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
Neutral
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patient’s with kindness respect and compassion."
Positive
"• Staff involved treated patients with compassion kindness dignity and respect."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patient’s from abuse neglect discrimination and breaches of their dignity and respect."
2015-09-17 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"• Information about how to complain was available and easy to understand • Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"We also saw that staff treated patients with kindness and respect and maintained confidentiality."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
2015-09-17 Snippet(s)
Positive
"The form also included a copy of the procedure and explained to the patient what they could expect once their complaint was submitted to the practice."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted coordinated personcentred care."
2015-09-17 Snippet(s)
Positive
"Governance arrangements The practice had a governance framework in place that supported the delivery of the strategy and good quality care."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Neutral
"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"• The practice was actively involved in quality improvement activity."
2015-09-17 Snippet(s)
Positive
"Clinical audits are quality improvement processes that seek to improve patient care and outcomes through systematic review of care and the implementation of change."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"• The practice considered and understood the impact on the quality of care of service changes or developments."
2015-09-17 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-09-17 Snippet(s)
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."
Positive
"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
Neutral
"In response to this staff had been given work booklets for selflearning which were monitored and reviewed by the infection control lead."
2015-09-17 Snippet(s)
Positive
"For example new signage was implemented in the waiting area and the volume of the callin system had been increased."