Latest Snippet(s)
Neutral
"Breaches of the legal requirements were found in relation to medicines management infection prevention and control and safety of the premises."
2016-02-18 Snippet(s)
Positive
"• The practice had a clear vision which had quality and safety as its top priority."
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health."
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."
Positive
"• Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"The practice had systems in place for knowing about notifiable safety incidents."
Positive
"We reviewed safety records incident reports and minutes of meetings where these were discussed."
Positive
"Overview of safety systems and processes • The practice could demonstrate its safe track record through having risk management systems in place for safeguarding health and safety and staffing."
Positive
"There was a health and safety policy available with a poster in the reception office."
Neutral
"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"• The practice had obtained large lockable filing cabinets to store prepared medicines in. • The practice had updated infection control risk assessments at both premises to ensure they identified the risks associated with clinical basins and carpet in the treatment room."
2016-02-18 Snippet(s)
Positive
"Issues recorded within the infection control audit had not been addressed in order to reduce the risk and spread of infection."
Positive
"• Ensure that issues recorded within the infection control audit are addressed in order to reduce the risk and spread of infection."
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."
Neutral
"All staff were aware of who the lead was as recorded in the practice’s infection control and prevention policy."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
2016-02-18 Snippet(s)
Neutral
"This included patients who required advice on their diet smoking and alcohol cessation."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-02-18 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-02-18 Snippet(s)
Positive
"• Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2016-02-18 Snippet(s)
Positive
"Staff had been trained to recognise signs of abuse in vulnerable adults and children."
Positive
"• There were arrangements in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."
2016-02-18 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients’ views gathered at inspection demonstrated they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"Patients informed us that they were treated with compassion and that GPs went the extra mile to provide care when patients required extra support."
Positive
"• We also saw that staff treated patients with kindness and respect and maintained confidentiality."
Positive
"• Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2016-02-18 Snippet(s)
Positive
"• The complaints policy clearly outlined a time framework for when the complaint would be acknowledged and responded to."
Positive
"• Information about how to make a complaint was available in the waiting room and in a practice leaflet."
Positive
"None of the patients we spoke with had ever needed to make a complaint about the practice."
Positive
"However they felt that if they had to make a complaint they would be listened to and the matter acted upon."
2016-02-18 Snippet(s)
Positive
"Governance arrangements The practice had an overarching governance policy which outlined structures and procedures in place which incorporated seven key areas: clinical effectiveness risk management patient experience and involvement resource effectiveness strategic effectiveness and learning effectiveness."
Neutral
"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."