What is the Quality of Safety at Ross Road Medical Centre

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"For example during the inspection we witnessed numerous caring and compassionate interactions between staff and patients which demonstrated how staff treated patients with dignity and respect."

Positive

"All the comments were positive and referred to the kindness and consideration of GPs nurses and reception staff."

Positive

"They told us all staff treated them with respect and kindness."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"The practice had a clear vision with quality and safety as its top priority."

Positive

"Information about how to complain was available and easy to understand • The practice had a clear vision which had quality and safety as its top priority."

Positive

"All staff were fully trained on the system and commented positively about the system’s safety and ease of use."

Positive

"Information about safety was highly valued and was used to promote learning and improvement."

Positive

"Reliable safety systems and processes including safeguarding Systems were in place to safeguard children and adults."

Positive

"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."

Positive

"Health and safety information was displayed for staff to see and there was an identified health and safety representative."

Positive

"We saw the provider had carried out a range of risk assessments reviewing environmental and personal risks to ensure the health and safety of patients visitors and staff members."

Positive

"The practice had carried out a range of risk assessments reviewing environmental and personal risks to ensure the health and safety of patients visitors and staff members."

Positive

"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."

Positive

"National patient safety alerts were disseminated by the practice manager to practice staff."

Positive

"Reception staff and GPs gave us examples of where they had raised concerns about patients’ safety both children and adults in and outside the practice."

Positive

"The practice also had a health and safety policy."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Significant event reports covered a range of issues including concerns about possible child abuse prescribing decisions and delays to diagnoses."

Positive

"Management lead through learning and improvement Staff told us that the practice supported them through mandatory training updates for example in infection control child safeguarding and basic life support."

Positive

"Our review of the last audit showed good adherence with infection control procedures."

Positive

"Cleanliness and infection control We observed the premises were clean and tidy."

Positive

"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."

Neutral

"One of the practice nurses was the infection control lead for the practice."

Neutral

"All staff had received training in infection control and were aware of infection control practices."

Neutral

"The practice infection control lead carried out six monthly infection control audits."

Neutral

"For example personal protective equipment including disposable gloves aprons and coverings were available for staff to use and staff were aware of how they would use these to comply with the practice’s infection control policy."

Positive

"We were shown the staff handbook that was available to all staff which included sections on equality and harassment and bullying at work."

Positive

"We reviewed a sample of complaints in detail and they showed the GP partners had taken the patient’s complaint very seriously carried out a thorough investigation and provided a detailed and sensitive response to the complainant."

Positive

"No complaint had been escalated to the Ombudsman."

Positive

"All staff had received training on information governance and signed a confidentiality agreement at the start of their employment."

Neutral

"For example one of the partners was the lead for safeguarding and another for clinical governance and practice nurse for infection control."