What is the Quality of Facilities at Ross Road Medical Centre

Positive

"Management monitoring and improving outcomes for people Staff across the practice had key roles in monitoring and improving outcomes for patients."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."

Positive

"There was a system in place for the management of high risk medicines which included regular monitoring in line with national guidance."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"Staff told us about the arrangements for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"These meetings were attended by district nurses and palliative care nurses and decisions about care planning were documented in a shared care record."

Positive

"Discussion of palliative care patients followed the Gold Standards Framework for end of life care."

Positive

"A list of palliative and vulnerable patients was updated daily."

Neutral

"The practice nurse had carried out audits of the cold chain and storage of refrigerated medicines in the last year."

Neutral

"It was practice policy to offer a health check with the practice nurse to all new patients registering with the practice."

Neutral

"For example one of the partners was the lead for safeguarding and another for clinical governance and practice nurse for infection control."

Neutral

"Staff who undertook chaperone duties had disclosure and barring service DBS checks in place."

Neutral

"The practice held monthly multidisciplinary team meetings to discuss the needs of patients with complex medical needs for example those with end of life care needs or children on the at risk register."

Neutral

"For example one of the partners was the lead for safeguarding and another for clinical governance and practice nurse for infection control."

Positive

"The team was making use of clinical audit tools clinical supervision and staff meetings to assess the performance and support their GPs and nursing staff."

Positive

"The team was making use of clinical audit tools clinical supervision and staff meetings to assess the performance and support their GPs and nursing staff."

Positive

"Health and safety information was displayed for staff to see and there was an identified health and safety representative."

Positive

"We saw the provider had carried out a range of risk assessments reviewing environmental and personal risks to ensure the health and safety of patients visitors and staff members."

Positive

"The practice had carried out a range of risk assessments reviewing environmental and personal risks to ensure the health and safety of patients visitors and staff members."

Positive

"The practice also had a health and safety policy."

Neutral

"We saw there were cleaning schedules in place and cleaning records were kept."

Neutral

"Daily cleaning schedules were followed and monitored."

Positive

"Medicines management We checked medicines kept in the treatment room and medicine refrigerator and found they were stored securely and were only accessible to authorised staff."