What is the Quality of Care at Ross Road Medical Centre

Positive

"The practice offered proactive personalised care to meet the needs of the older patients in its population and had a range of enhanced services for example in dementia and end of life care."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"Five patients with dementia had care plans in place."

Positive

"Patients with a learning disability and those with dementia were supported to make decisions through the use of care plans which they were involved in agreeing."

Neutral

"The practice had identified the number of patients with dementia was lower than expected for the practice."

Positive

"We saw one area of outstanding practice: • The GPs reviewed and audited every cancer diagnosis."

Positive

"Outstanding practice • The GPs reviewed and audited every cancer diagnosis."

Positive

"The practice cancer register showed extensive coding and the progress of the patient’s treatment."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"The practice worked with the community mental health team in the case management of people with severe mental health conditions."

Neutral

"The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"GPs worked with the community mental health team to develop care plans for patients with severe mental health conditions."

Positive

"It had carried out annual health checks for people with a learning disability and all six patients had received a followup."

Positive

"Patients with a learning disability and those with dementia were supported to make decisions through the use of care plans which they were involved in agreeing."

Positive

"For example the practice kept a register of all patients with a learning disability and all six patients had an annual review of their condition so far this year."

Neutral

"For example the prescribing of a particular antibiotic when kidney function was low was shown to be reduced at the second cycle."

Positive

"We noted a good skill mix among the doctors with one GP who had a special interest in diabetes and rheumatology and another in dermatology."

Neutral

"The GPs told us they led in specialist clinical areas such as diabetes and dermatology."

Neutral

"They also checked that all routine health checks were completed for longterm conditions such as diabetes and that the latest prescribing guidance was being used."

Positive

"We found the practice performed less well in relation to antimicrobial prescribing; the practice was working to improve this we saw a number of notices in the waiting room informing patients about when antibiotics may not be appropriate and the development of antibiotic resistance."

Positive

"We found the practice performed less well in relation to antimicrobial prescribing and the practice was working to improve this we saw a number of notices in the waiting room informing patients about when antibiotics may not be appropriate and antibiotic resistance."

Neutral

"For example the prescribing of a particular antibiotic when kidney function was low was shown to be reduced at the second cycle."

Positive

"It had carried out annual health checks for people with a learning disability and all six patients had received a followup."

Positive

"Patients with a learning disability and those with dementia were supported to make decisions through the use of care plans which they were involved in agreeing."

Positive

"For example the practice kept a register of all patients with a learning disability and all six patients had an annual review of their condition so far this year."

Positive

"The practice offered a full range of immunisations for children travel vaccines and flu vaccinations in line with current national guidance."

Positive

"For example the vaccine fridge broke down and appropriate action was taken in response another event involved a change to practice in the way patients were informed of a new diagnosis of diabetes."