Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2016-01-28 Snippet(s)
Positive
"These included: whether the practice supported patients to maintain their privacy whether patients felt they were treated as an individual whether they felt safe and reassured and whether they could access the practice easily and safely."
Positive
"Curtains were provided in consulting rooms to maintain patient’s privacy and dignity during examinations and treatments."
Latest Snippet(s)
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"• Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"At this inspection we found: • The practice had systems to manage risk so that safety incidents were less likely to happen."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"This helped it to understand risks and gave a clear accurate and current picture of safety that led to safety improvements."
Neutral
"Practice leaders had oversight of national and local safety alerts and incidents."
2016-01-28 Snippet(s)
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella."
Positive
"There was a health and safety policy available and staff had been provided with training in health and safety."
Positive
"Overview of safety systems and processes The practice had clear systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."
Positive
"The practice manager forwarded safety alerts to the relevant staff and maintained a log what actions had been taken in response to the alerts."
2016-01-28 Snippet(s)
Neutral
"Two members of the reception team had been provided with training in sign language and all staff had recently undertaken training in autism."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control."
2016-01-28 Snippet(s)
Positive
"• Overall patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"Patients said they felt the practice offered an ‘excellent’ service and staff were helpful caring and treated them with dignity and respect."
Positive
"In some cases this meant that the required information in respect of workers was not being held."
Positive
"Curtains were provided in consulting rooms to maintain patient’s privacy and dignity during examinations and treatments."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
Latest Snippet(s)
Positive
"We discussed with the practice the need to ensure all actions undertaken to investigate a complaint were recorded to support openness and the ability to audit the effectiveness of the complaints process."
Positive
"Following the inspection the practice confirmed a poster and complaint leaflets were now available in the patients waiting area."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
2016-01-28 Snippet(s)
Positive
"Information about how to make a complaint was available to patients in the practice information leaflet."
Positive
"This did not include information about how to raise a complaint with other agencies."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."
2016-01-28 Snippet(s)
Neutral
"Regular clinical governance meetings were also held."
Neutral
"All staff had been provided with training in core topics including: safeguarding fire procedures basic life support and information governance awareness."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"Exception reporting allows practices to pursue the quality improvement agenda and not be penalised where for example patients do not attend for review or where a medication cannot be prescribed due to a contraindication or sideeffect."
Positive
"• The practice was actively involved in quality improvement activity."
Latest Snippet(s)
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
2016-01-28 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-01-28 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Overview of safety systems and processes The practice had clear systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."
2016-01-28 Snippet(s)
Positive
"A practice nurse was the dedicated infection control lead and they liaised with the local infection prevention teams to keep up to date with best practice."
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella."
Positive
"For example infection control practices were good and there were regular checks on the environment and on equipment used."
Neutral
"There were infection control protocols in place and staff had received up to date training."
Neutral
"An infection control audit had been undertaken."
2016-01-28 Snippet(s)
Positive
"Regular meetings were held with a health visitor linked to the practice to share information or concerns about child welfare."
Positive
"The practice held regular meetings with a designated health visitor to share information and concerns about individual patients or families."