What is the Quality of Safety at Brookfield Surgery

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice sought feedback from staff and patients and acted upon this."

Positive

"• The practice had an up to date fire risk assessment and fire safety procedures."

Positive

"A system was in place for responding to patient safety alerts to ensure the information had been disseminated appropriately and action had been taken to make any required changes to practise."

Positive

"• The practice had a variety of other risk assessments in place to ensure the safety of the premises such as infection control and Legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"• Health and safety related checks were carried out on the premises and on equipment on a regular basis."

Positive

"• There was a health and safety policy available with a poster in the reception office that staff could refer to."

Positive

"The practice had made a decision to use the majority of the car park for staff only and this had been based on a risk assessment following a number of safety incidents in the car park."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"For example infection control practices were good and there were regular checks on the environment and on equipment used."

Positive

"A practice nurse was the infection control clinical lead and they were responsible for liaising with the local infection prevention team."

Positive

"• The practice had a variety of other risk assessments in place to ensure the safety of the premises such as infection control and Legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Positive

"Patient and carer support to cope emotionally with care and treatment We observed members of staff were courteous and helpful to patients and treated them with dignity and respect."

Positive

"• Patients told us staff were caring and we saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"• Patients said they were treated with dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• Patients told us they were treated with dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patients said staff were helpful and treated them with dignity and respect."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• Information about the services provided and about how to make a complaint was available."

Positive

"Records showed that regular meetings were carried out as part of the quality improvement process to improve the service and patient care."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"We found that lessons had been learnt from concerns and complaints and action had been taken to improve the quality of care and patients’ experience of the service."