What is the Quality of Safety at Lea Vale Medical Practice

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Each told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the practice manager."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"All staff were fully trained on the system and commented positively about the system’s safety and ease of use."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."

Positive

"The GPs told us clinical audits were often linked to medicines management information safety alerts or as a result of information from the quality and outcomes framework QOF."

Positive

"Health and safety information was displayed for staff to see and there was an identified health and safety representative."

Positive

"National patient safety alerts were disseminated by alerts or email using the practice’s electronic management system to practice staff."

Positive

"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."

Positive

"The practice also had a health and safety policy."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."

Positive

"Cleanliness and infection control We observed the premises to be visibly clean and tidy."

Positive

"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."

Neutral

"The practice had a lead for infection control who had undertaken further training to enable them to provide advice on the practice infection control policy and carry out staff training."

Neutral

"All staff received induction training about infection control specific to their role and received annual updates."

Neutral

"For example personal protective equipment including disposable gloves aprons and coverings were available for staff to use and staff were able to describe how they would use these to comply with the practice’s infection control policy."

Neutral

"For example there was a lead nurse for infection control and the senior partner was the lead for long term conditions."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Each told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"The evidence from these sources showed patients had mixed views about the practice although they felt they were treated with compassion dignity and respect."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"They said staff treated them with dignity and respect."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the practice manager."

Positive

"The practice vision and values included the promotion of equality of access to health care for the practice’s registered population and the development and integration of care across the whole of the primary care team."

Positive

"We were shown the electronic staff handbook that was available to all staff which included sections on equality and harassment and bullying at work."

Positive

"Tackling inequity and promoting equality The practice was well aware of the ethnic mix of its patient population and how this had changed over the years reflecting the population development in Luton Town Centre."

Positive

"None of the patients we spoke with had ever needed to make a complaint about the practice."

Positive

"We saw evidence that risks were discussed at clinical governance meetings which were attended by both clinical and nonclinical staff."

Positive

"We reviewed minutes of the practice’s clinical governance meetings and noted that learning from individual complaints was discussed there."

Positive

"They also told us alerts were discussed at clinical governance meetings and learning then cascaded to ensure all staff were aware of any that were relevant to the practice and where they needed to take action."

Positive

"We saw minutes of clinical governance committee meetings where new guidelines were disseminated the implications for the practice’s performance and patients were discussed and required actions agreed."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"Once incidents had been investigated the findings were discussed at clinical governance meetings and actions recorded."

Neutral

"The practice held monthly clinical governance meetings."