What is the Quality of Facilities at Quorn Medical Centre

Positive

"• We spoke with three members of the PPG including the chair who told us they had a positive working relationship with the practice and felt able to influence change."

Positive

"In addition palliative care meetings held with hospice care nurses to discuss patients coming to the end of their life."

Positive

"• The practice regularly worked with other health care professionals in the case management of vulnerable patients including patients on the palliative care register."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening and screening rates were comparable to local and national averages."

Positive

"The practice liaised with the community learning disabilities specialist nurse to ensure patients who did not attend appointments received appropriate care at home."

Positive

"Meetings were held regularly with the health visitor midwife and district nursing team to review children at risk with liaison with the school nurse as required."

Neutral

"A practice nurse was the lead for infection control within the practice."

Neutral

"There were GP and nurse appointments available during extended opening hours."

Positive

"This was underpinned by clear business development plans and regular monitoring of areas for improvement and development."

Positive

"Management monitoring and improving outcomes for people The practice engaged with the CCG who undertook regular practice appraisals to monitor performance in comparison with other practices locally and nationally."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Positive

"• Feedback from a care home whose residents were registered with the practice was positive about the care and treatment provided including support with end of life care needs."

Positive

"• Patients at risk of admission receiving end of life care and those with life limiting conditions were given open access ensuring that they could see a clinician when they felt they needed one."

Neutral

"• There was an ongoing programme of clinical audit within the practice."

Positive

"This included ongoing support meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs and nurses."

Positive

"There was a health and safety lead within the practice responsible for health and safety issues."

Neutral

"These covered areas such health and safety IT fire safety infection control and confidentiality."

Positive

"Effective cleaning schedules were in place which detailed cleaning to be undertaken daily and weekly for all areas of the practice."

Neutral

"• Home visits were available for elderly patients and patients who had clinical needs which resulted in difficulty attending the practice."

Neutral

"• There were provisions for elderly infirm patients to access full medical services on the ground floor."