What is the Quality of Facilities at Loughborough Urgent Care Centre

Positive

"The centre has xray services on site and is staffed primarily by advanced nurse practitioners emergency care practitioners and doctors."

Neutral

"• The centre had access to in house xray and blood testing equipment to assist in diagnosis and screening during the patients visit to the centre."

Positive

"• We saw evidence of staff working together with a balanced clinical team of GPs advanced nurse practitioners and emergency care practitioners to support the needs of the varied population."

Positive

"Patients would then be called through to see a triage nurse who would take observations a brief history of the complaint and through a scoring system document the severity of the patient’s condition."

Positive

"The centre has xray services on site and is staffed primarily by advanced nurse practitioners emergency care practitioners and doctors."

Positive

"• The provider monitored progress against delivery of the strategy through performance monitoring and meetings with the centre manager and clinical lead."

Positive

"• There were arrangements for planning and monitoring the number and mix of staff needed to meet demand."

Positive

"Performance was shared with staff and the local CCG as part of contract monitoring arrangements."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Positive

"There is parking outside the centre including dedicated disabled spaces."

Positive

"• Parking was immediately outside the centre and there was dedicated disabled parking."

Positive

"• There were facilities for patients with a disability including dedicated parking accessible toilets and a lowered reception desk."

Positive

"• There were good transport links to the centre."

Neutral

"There are public transport links nearby."

Neutral

"There are public transport links nearby."

Positive

"• The providers policies procedures and activities were embedded to ensure safety and assured managers they were operating as intended."

Neutral

"• Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation were signposted to the relevant service."

Positive

"• There was a regional clinical governance team who met locally every week to discuss incidents serious incidents and complaints."

Positive

"• The provider had been recruiting to ensure there was a reducing dependency on agency staff."

Positive

"They reviewed and audited the prescriptions issued by clinicians to ensure the medicine was the most appropriate and in line with PGDs local and national guidance."

Positive

"For example when a clinician did not prescribe a medicine for a patient who presented at the centre it was reviewed and found that a medicine might have cleared the condition more effectively."

Neutral

"The central medicines team and staff kept accurate records of medicines when a medicine was prescribed or administered by a clinician."