What is the Quality of Care at Westbury Medical Centre

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"For instance reception staff had received training in dementia awareness and learning disabilities awareness and used this to identify patients who might need extra support."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"The practice provides a wide range of services including clinics for diabetes weight control asthma contraception and child health care and also provides a travel vaccination clinic."

Positive

"• Patients diagnosed with chronic obstructive pulmonary disease COPD and asthma were provided with a ‘Hospital Admission Avoidance Pack’ and had been instructed in the correct use of its contents."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"Chronic Obstructive Pulmonary Disease is the name for a collection of lung diseases including chronic bronchitis emphysema and chronic obstructive airways disease."

Positive

"Chronic obstructive pulmonary disease is the name for a collection of lung diseases including chronic bronchitis emphysema and chronic obstructive airways disease."

Positive

"Health care assistants had received training in mental health health screening and how to identify early warning signals for conditions such as diabetes and coronary heart disease and would call GPs if they were concerned that a patient might be developing symptoms of a condition."

Positive

"Health care assistants had received training in mental health health screening and how to identify early warning signals for conditions such as diabetes and coronary heart disease and would call GPs if they were concerned that a patient might be developing symptoms of a condition."

Positive

"The practice provides a wide range of services including clinics for diabetes weight control asthma contraception and child health care and also provides a travel vaccination clinic."

Positive

"• GPs had completed extra training in dermatology diabetes and substance misuse following identification of high referral rates in these areas."

Positive

"• GPs at the practice had special interests in dermatology diabetes and substance misuse."

Positive

"• Healthcare assistants had received extra training to undertake hypertension reviews COPDlung function reviews spirometry clinics and smoking cessation clinics and were supported in these duties through supervision and an ongoing education programme."

Positive

"Information published by Public Health England rates the level of deprivation within the practice population group as two on a scale of one to ten."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"The practice also provides health promotion services including a flu vaccination programme and cervical screening."

Neutral

"Carers were invited to have flu vaccinations and information was available to direct carers to the various avenues of support available to them including information about funding for carers."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"Health care assistants had received training in mental health health screening and how to identify early warning signals for conditions such as diabetes and coronary heart disease and would call GPs if they were concerned that a patient might be developing symptoms of a condition."

Positive

"• There was a flexible approach to appointments for patients experiencing poor mental health and those living in circumstances which made them vulnerable."

Positive

"This was primarily intended to support patients with or at risk of developing long term health conditions and patients experiencing poor mental health but patients at risk of becoming socially isolated were also encouraged to join."

Positive

"• Performance for mental health related indicators was better than local and national averages."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"The practice had developed its own detailed templates for patients being treated for substance misuse and patients with mental health conditions and used these during annual health reviews."

Positive

"This meant that patients could have urgent access to highly trained clinicians with experience of carrying out indepth clinical assessments and managing complex healthcare needs including mental health conditions."

Positive

"Patients with mental health needs could attend the surgery without an appointment and would be seen by either a doctor or an advanced nurse practitioner."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"• Performance for mental health related indicators was above local and national averages."