What is the Quality of Facilities at Wanstead Place Surgery

Neutral

"For example the PPG had organised a regular walking group and had run a number of sessions focusing on chair based exercises for patients at minimal cost to the surgery."

Positive

"Ten patients were referred by the practice to the local cancer screening department using the twoweek wait referral process and the other nine patients were diagnosed either by private referrals through a third party or through an emergency referral by the practice."

Positive

"For example we reviewed a retrospective audit of the practice referral times for specialist cancer screening for patients coming to the surgery with symptoms potential linked with cancer."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"The practice nurse and the practice manager conducted an annual inhouse infection control audit to ensure the surgery maintained the appropriate infection control standards."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"Patient Group Directions had been adopted by the practice to allow the practice nurse to administer medicines in line with legislation PGD’s are written instruction for the supply or administration of medicines to groups of patients who may or may not be individually identified before arriving for treatment."

Neutral

"There is one practice nurse female who works eight sessions per week."

Neutral

"During our visit we: • Spoke with a range of staff doctors practice nurse practice manager and receptionists and spoke with patients who used the service."

Neutral

"For example the partners at the practice provided mentorship for a local pharmacist and district nurse in order for them to become independent prescribers."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"There is parking permitonly on the streets nearest to the practice and a parking bay for disabled patients at the front of the surgery."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding infection prevention and control fire Are services effective?"

Positive

"For example one of the complaints we viewed related to a patient who was unhappy that they were not able to obtain a repeat prescription for a specific medicine before going on holiday."

Positive

"• The practice conducted regular medicine review of patients within this group to monitor the effectiveness of their treatment and monitor their physical health."