What is the Quality of Facilities at Vineyard Hill Surgery

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"For example the practice nurse had explained that staff would feed back on forms that needed updating to ensure that they were fit for purpose."

Neutral

"In addition the practice also has one part time female nurse and one part time female healthcare assistant."

Neutral

"During our visit we: • Spoke with a range of staff including GPs the practice nurse members of the practice management team and reception staff and spoke with patients who used the service."

Neutral

"For example the practice provided apprenticeship placements for reception staff and we spoke to one receptionist who had begun working at the practice as an apprentice and had then been employed as a permanent member of staff."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"Free car parking is available on in the surrounding streets during practice opening hours."

Positive

"The practice does not have a lift but patients who are unable to use the stairs are accommodated in the ground floor consultation rooms."

Positive

"The practice is registered as a partnership with the Care Quality Commission to provide the regulated activities of diagnostic and screening services; maternity and midwifery services; treatment of disease disorder or injury; surgical procedures; and family planning."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Whilst this audit demonstrated an improvement we noted that the practice’s repeat prescribing policy had not been updated to include the new arrangements for reducing the supply of medicine prescribed for patients overdue monitoring."

Positive

"For example the practice had recorded a significant event regarding a prescribing error where a prescription had been received from the local pharmacy with an incorrect medicine requested."