What is the Quality of Facilities at Upper Norwood Group Practice

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Neutral

"The practice has access to two doctors’ consultation rooms and one nurse consultation room on the lower ground floor three doctors’ consultation rooms on the ground floor two doctors’ consultation rooms on the first floor and two doctors’ consultation rooms on the second floor."

Positive

"• The practice provided a phlebotomy service at the practice which suited older patients who may have difficulty in getting to the hospital and the service also improved monitoring of patients with long term conditions."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• While there were procedures in place for monitoring and managing risks to patient and staff safety these were not always suitable or adequate."

Positive

"• Ensure that blank prescriptions are securely stored and there is a system for monitoring their use."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"There was evidence that benchmarking information was used routinely when monitoring practice performance."

Positive

"The practice is registered as a partnership with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures family planning maternity and midwifery services treatment of disease disorder or injury and surgical procedures."

Positive

"All patient facilities are wheelchair accessible."

Positive

"• Risks to patients were not always assessed and well managed including those related to health and safety fire safety chaperoning and staff recruitment."

Positive

"• Risks to patients were not always assessed and well managed including those relating to health and safety and fire safety."

Positive

"• The practice had not performed a health and safety risk assessment of the premises."

Positive

"For example a patient had complained about a receptionist being rude."

Positive

"• Another clinical audit was undertaken to ascertain if patients with type II diabetes were managed appropriately according to best practice guidelines."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."