What is the Quality of Care at Upper Norwood Group Practice

Positive

"Requires improvement ––– People experiencing poor mental health including people with dementia The provider was rated as requires improvement for safe effective and wellled and good for responsive and caring."

Positive

"Requires improvement ––– People experiencing poor mental health including people with dementia The provider was rated as requires improvement for safe effective and wellled and good for responsive and caring."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Positive

"• There were longer appointments available for patients with a learning disability and those with complex longterm conditions."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"• Another clinical audit was undertaken to ascertain if patients with type II diabetes were managed appropriately according to best practice guidelines."

Positive

"• The practice worked with the Clinical Commissioning Group CCG medicines management team and undertook mandatory and optional prescribing audits such as those for antibiotic prescribing."

Positive

"• There were longer appointments available for patients with a learning disability and those with complex longterm conditions."

Positive

"The practice followed their protocol and contacted vaccine information helplines and discarded the compromised vaccines and purchased a new vaccine fridge."

Neutral

"For example a member of the practice staff had noticed that the vaccine fridge temperature had dropped outside the acceptable range."