What is the Quality of Care at Trowbridge Surgery

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• There were longer appointments available for patients with a learning disability carers elderly patients and those with two or more serious medical conditions."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by telephoning writing and via opportunistic invitations and for those with a learning disability they ensured a female sample taker was available."

Positive

"For example one audit considered the risks of longterm use of high dose inhaled corticosteroids in asthma and chronic obstructive pulmonary disease COPD."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"• There were longer appointments available for patients with a learning disability carers elderly patients and those with two or more serious medical conditions."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by telephoning writing and via opportunistic invitations and for those with a learning disability they ensured a female sample taker was available."

Positive

"As a result of the audit the practice: identified and made use of a referral pathway for pulmonary rehabilitation; purchased more oxygen saturation monitors to enable all clinicians to opportunistically measure patients oxygen saturation levels; and started to remind patients in the risk groups to have annual flu vaccinations."

Positive

"The practice gave carers free flu injections and written information was available to direct carers to the various avenues of support available to them."

Positive

"As Hackney is an area of severe deprivation it is in the most deprived decile in England with a large working age population issues of smoking and other substance misuse obesity mental health sexual health and diabetes."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The video entitled ‘Talking from the Heart’ was created to help members of the Muslim community with mental health issues."

Positive

"Taking a mental and physical health as well as faith based approach the video sought to alleviate the misunderstanding and isolation that sufferers of mental health issues can experience."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"• Home visits were available for older patients and patients who would benefit from these including residents of a local mental health hostel who were reluctant to visit the practice."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."