What is the Quality of Facilities at The Surgery - Cranwich Road

Positive

"We saw that patients’ who were on the palliative care registers family members or carers were given the mobile number of their usual GP to be contacted in the case of the patient passing away whilst the surgery was closed."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"As well as employing a nurse to focus on childhood immunisations the practice worked with the local Jewish press to promote immunisations in their newspapers and they produced immunisation leaflets in Yiddish which they gave to patients encouraging parents to immunise their children."

Positive

"Information about patients’ outcomes was used to plan and deliver improvements such as: the practice recently employing a female Yiddish speaking practice nurse whose sole role was to carry out and promote childhood immunisations and cervical cytology as the practice felt that they were underachieving."

Neutral

"This included securing regular midwife clinics Diabetic nurse specialist and Diabetic Dietician clinics at the practice."

Neutral

"• A diabetes specialist nurse clinic was available once a week and a diabetes dietician once a month."

Neutral

"• The practice employed a nurse to focus on childhood immunisations and cytology."

Neutral

"The practice also hosted a number of services in their premises for their patients including a charity that provided massage for older people a consultant psychiatrist a midwife a diabetic nurse specialist and a diabetic dietician."

Neutral

"For example as a result of patient requests the practice employed a phlebotomist and initiated nurse appointments on a Thursday afternoon."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"Background to The Surgery Cranwich Road The Surgery Cranwich Road is located in a converted house in a residential area with good transport links and free parking."

Positive

"The Surgery Cranwich Road operates regulated activities from one location and is registered with the Care Quality Commission to provide diagnostic and screening procedures maternity and midwifery services surgical procedures family planning and treatment of disease disorder or injury."

Positive

"For example: • Patients receiving end of life care patients living with cancer carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"This included ongoing support onetoone meetings clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality this also involved a two week period of shadowing staff members relevant to the role."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality this also involved a two week period of shadowing staff members relevant to the role."