Latest Snippet(s)
Positive
"• The practice respected patients’ privacy and dignity."
2016-07-11 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• The practice had discussed low GP Patient Survey results for questions relating to kindness and compassion and had an action plan in place to try and improve scores."
2016-07-11 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• There were clear responsibilities roles and systems of accountability to support good governance and management."
2016-07-11 Snippet(s)
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"• Staff received training that included: safeguarding children and adults basic life support information governance chaperoning and equality & diversity."
Positive
"For example safeguarding complaints information governance and infection control."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Latest Snippet(s)
Positive
"• The practice reviewed and monitored the effectiveness and appropriateness of the care and treatment it provided through a programme of quality improvement activity."
2016-07-11 Snippet(s)
Positive
"There was evidence of quality improvement including clinical audit."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected; • information from our ongoing monitoring of data about services; and • information from the provider patients the public and other organisations."
2016-07-11 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2016-07-11 Snippet(s)
Positive
"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"We saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"• Risks to patients were assessed and well managed except for some gaps in the management of fire safety and infection control."
Positive
"The health and safety policy stated all staff had fire training but on the day of the inspection only the two fire marshals had undertaken training."
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as infection control and Legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"This included support training for all staff on communicating with patients about notifiable safety incidents."
Positive
"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available with a poster in the reception office on the ground floor and the first floor which identified local health and safety representatives."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2016-07-11 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
2016-07-11 Snippet(s)
Positive
"• Although risks to patients were assessed and managed not all staff had undertaken fire training the fire risk assessment needed review and update there were some gaps in the management of infection control and the accessible toilet did not have an emergency pull cord."
Positive
"Areas for improvement Action the service SHOULD take to improve • Review the cleaning arrangements for the practice and infection control audit to ensure all standards have been assessed accurately."
Positive
"The areas where the provider should make improvement are: • Review the cleaning arrangements for the practice and infection control audit to ensure all standards have been assessed accurately."
Positive
"• The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as infection control and Legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
2016-07-11 Snippet(s)
Neutral
"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation were signposted to the relevant service."
2016-07-11 Snippet(s)
Positive
"However there was no appropriate warning sign on the door where the cylinder was stored."
Positive
"• Display the appropriate warning sign on the door where the oxygen cylinder is stored."
2016-07-11 Snippet(s)
Positive
"• Staff received training that included: safeguarding children and adults basic life support information governance chaperoning and equality & diversity."
2016-07-11 Snippet(s)
Positive
"For example posters displayed in the waiting room a complaint leaflet and information on the practice website."