What is the Quality of Safety at The Foreland Medical Centre

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"There were appropriate systems for managing and disseminating patient safety alerts and guidance issued by the National Institute for Health and Care Excellence NICE."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available."

Positive

"• Staff received training that included: safeguarding fire safety basic life support infection control equality and diversity and information governance awareness."

Neutral

"We looked at the provider’s policies and records including staff recruitment and training files health and safety building and equipment maintenance infection control complaints significant events and clinical audits."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Arrangements were in place to safeguard children from abuse that reflected relevant legislation and local requirements."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"Separate clinical practice policies and procedures including policies on consent infection control and chaperoning were also accessible to all staff."

Positive

"• Staff received training that included: safeguarding fire safety basic life support infection control equality and diversity and information governance awareness."

Neutral

"We looked at the provider’s policies and records including staff recruitment and training files health and safety building and equipment maintenance infection control complaints significant events and clinical audits."

Neutral

"There was an infection control protocol in place although staff had difficulty in identifying the most recent version on the practice computer system."

Neutral

"Sixmonthly infection control audits were undertaken by the practice nurse and acted upon."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"Results from the national GP patient survey showed patients were broadly happy with how they were treated and that this was with compassion dignity and respect."

Positive

"Many commented on the caring nature of the doctors the polite attitude of the reception staff and the dignity and respect they were shown."

Positive

"Patients indicated that staff were caring and treated them with dignity and respect."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"• Staff received training that included: safeguarding fire safety basic life support infection control equality and diversity and information governance awareness."

Positive

"There was also advice about making a complaint in the practice leaflet made available to all patients and on the practice’s website."

Positive

"Patients we spoke with were aware of the process to follow if they wished to make a complaint but none had needed to follow the process."

Positive

"As a result of reviewing the complaint steps were taken to improve communication with patients about the cancellation process and ensure closer liaison between reception and GPs when follow up appointments were being made."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the practice’s vision and good quality care."

Positive

"There were governance arrangements in place including weekly all practice meetings through which risk and performance monitoring took place and service improvements were identified."

Positive

"• Staff received training that included: safeguarding fire safety basic life support infection control equality and diversity and information governance awareness."

Positive

"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and people’s outcomes."

Positive

"Clinical audits were carried out to demonstrate quality improvement in care and treatment and people’s outcomes."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"All staff were required to sign the alert to show they had read and were aware of it before action was taken and we saw evidence of this."