What is the Quality of Care at The Everglade Medical Practice

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• Patients at risk of dementia were identified and offered an assessment."

Positive

"The practice provides a range of enhanced services including adult and child immunisations proactive support for people living with dementia and identifying patients who are at high risk of avoidable unplanned admissions."

Neutral

"• Performance for dementia related indicators were similar to the national average."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"• The practice took account of the needs and preferences of patients with lifelimiting conditions including patients with a condition other than cancer and patients living with dementia."

Neutral

"• Performance for diabetes related indicators was similar to the national average."

Neutral

"• Performance for hypertension related indicators were similar to the CCG and national averages."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"For example two patients had received out of date flu vaccinations by a member of clinical staff at the practice in error."

Positive

"A thorough investigation took place and practice leads identified that the flu vaccinations had been from the previous year and had not been disposed of correctly."

Positive

"• Staff interviewed had a good understanding of how to support patients with mental health needs and dementia."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The population groups are: • older people • people with longterm conditions • families children and young people • working age people including those recently retired and students • people whose circumstances may make them vulnerable people experiencing poor mental health including people living with dementia."

Positive

"• The practice specifically considered the physical health needs of patients with poor mental health and dementia."

Neutral

"• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs."

Neutral

"• The practice had information available for patients experiencing poor mental health about how they could access various support groups and voluntary organisations."

Neutral

"• Performance for mental health related indicators were above the national average."