What is the Quality of Facilities at Thamesmead Health Centre

Positive

"• The practices’ uptake for breast and bowel cancer screening was in line the CCG and national averages."

Positive

"A parttime female practice pharmacist a parttime female practice nurse two parttime female health care assistantsadministrators one parttime female locum nurse practitioner four parttime receptionists one of whom also works as a referral coordinator an administrative lead a practice administrator and a practice manager."

Neutral

"The practice has access to five doctor consultation rooms and two nurse treatment rooms."

Positive

"For example through close monitoring of diabetic audits the practice were able to significantly increase the uptake of diabetic patients in the eight care processes a comprehensive review received annually by all diabetic patients."

Positive

"• Staff encouraged and supported patients to be involved in monitoring and managing their own health."

Positive

"• The practice had a system in place for monitoring high risk medicines."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number and mix of staff needed to meet patients’ needs including planning for holidayssickness and busy periods."

Positive

"The practice is registered with the Care Quality Commission to provide the regulated activities of Treatment of disease disorder or injury; Maternity and midwifery services; Diagnostic and screening procedures; Family planning services and Surgical procedures."

Positive

"Facilities are on the ground floor and are wheelchair accessible."

Positive

"• A comprehensive understanding of the performance of the practice was wellmaintained • A programme of continuous clinical audit was used to monitor quality and make improvements."

Positive

"This included an induction processonetoone meetings clinical supervision and support for revalidation."

Positive

"All the practice’s elderly patients received personal telephone calls inviting them to attend the practice to be vaccinated for flu and shingles."

Positive

"• We saw evidence that the practice acted on and learned from external safety events as well as patient and medicine safety alerts."

Positive

"Exception reporting is the removal of patients from QOF calculations where for example the patients decline or do not respond to invitations to attend a review of their condition or when a medicine is not appropriate."