What is the Quality of Safety at Streatham High Surgery

Positive

"They told us they enjoyed their involvement in the project meeting with other patients and particularly speaking to children and encouraging them to become interested in gardening and understanding more about how the food they eat is produced."

Positive

"They told us they were satisfied with the care provided by the practice said their dignity and privacy was respected and cited several examples of how the clinical team had taken extra care to make sure they received appropriate and timely care."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"The evidence from these sources showed patients were satisfied with how they were treated and that it was with care dignity and respect."

Positive

"All the respondents described their experiences of the practice as being positive with many commenting of the helpfulness and efficiency of the staff team the doctors taking their time during consultations and listening to them staff treated them with respect and that they were cared for in a clean environment."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Patients we spoke with told us they were treated with kindness and dignity by the doctors and nurses in the practice."

Positive

"They said staff treated them with dignity and respect."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"This banding is not a judgement on the quality of care being given by the GP practice; this only comes after a CQC inspection has taken place."

Positive

"They told us they were satisfied with the care provided by the practice said their dignity and privacy was respected and cited several examples of how the clinical team had taken extra care to make sure they received appropriate and timely care."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"The practice had a clear vision with quality and safety as its top priority."

Positive

"Information about how to complain was available and easy to understand • The practice had a clear vision which had quality and safety as its top priority."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."

Positive

"Health and safety information was displayed for staff to see and there was an identified health and safety representative."

Positive

"We reviewed documentation relating to the operation of the practice such as policies and procedures staff records and certification to verify the health and safety of the premises."

Positive

"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."

Positive

"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."

Positive

"The practice had a health and safety policy."

Neutral

"We reviewed staff training records and saw that all staff were up to date with mandatory courses such as basic life support and fire safety training."

Positive

"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."

Positive

"Cleanliness and infection control We observed the premises to be clean and tidy."

Neutral

"The practice had a lead for infection prevention and control the practice nurse who had undertaken further training to enable them to provide advice on the practice infection control policy and audit the infection prevention and control arrangements."

Positive

"There was clear signage indicating to patients where to go to access each GP service."

Positive

"Tackling inequity and promoting equality The practice had access to online and telephone translation services and most of the GPs a practice nurse and several members of the reception team spoke a second language."

Neutral

"The practice provided equality and diversity training through elearning."

Positive

"None of the patients we spoke with had ever needed to make a complaint about the practice."

Positive

"Information about how to make a complaint was available and easy to understand and the practice responded quickly when issues were raised."