What is the Quality of Facilities at St Ann's Road Surgery

Positive

"We saw that these webbased resources included video presentations around topics including how to undertaken effective reviews with mental health patients new developments in palliative care and information about atrial fibrillation."

Neutral

"The team included a GP specialist adviser a practice manager specialist adviser and a practice nurse specialist adviser."

Positive

"• Staff encouraged and supported patients to be involved in monitoring and managing their health."

Positive

"For example the provider had developed a performance dashboard monitoring a range of clinical indicators associated with the effective management of longer term conditions."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Neutral

"We saw that the new system also included a large television screen which was used to provide a visual display of telephone traffic metrics for instance how many calls were currently on hold and how long it took to answer every call."

Neutral

"• The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Neutral

"• The practice had completed one full clinical audit since starting to provide services."

Positive

"This included an induction process onetoone meetings appraisals coaching and mentoring clinical supervision and support for revalidation."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"For example the practice had engaged with a local organisation who provided support for people with alcohol dependency issues and had put a process in place to refer patients to the organisation when this was helpful."

Positive

"The practice learned from external safety events as well as patient and medicine safety alerts."

Positive

"Exception reporting is the removal of patients from QOF calculations where for example the patients decline or do not respond to invitations to attend a review of their condition or when a medicine is not appropriate."

Positive

"For instance following a recent safety alert about risks associated with a medicine used to treat epilepsy we saw that the practice had identified seven patients potentially affected and noted that appropriate actions had been taken for each of these."

Positive

"An anticoagulant is a medicine that stops blood from clotting."

Neutral

"This meant that GPs were able to undertake opportunistic health and medicine reviews."