What is the Quality of Care at St Ann's Road Surgery

Positive

"The practice was aware that exception reporting for patients diagnosed with dementia had been higher than average for both of the originating practices and had initiated GP led dedicated monthly mental health and dementia clinics."

Positive

"• Performance for diabetes related indicators for the two originating practice was better than the CCG and national average."

Positive

"For instance following a recent safety alert about risks associated with a medicine used to treat epilepsy we saw that the practice had identified seven patients potentially affected and noted that appropriate actions had been taken for each of these."

Neutral

"For example we reviewed records relating to an occasion when there had been a significant delay in providing a patient with a prescription for antibiotic medicine."

Positive

"• Carers were invited to receive annual flu vaccination offered health checks and given priority access to appointments."

Positive

"For example the dashboard tracked practice progress on completing nine evidencebased checks including blood sugar blood pressure and foot checks for patients diagnosed with diabetes."

Positive

"• The practice installed an automatic floor mounted blood pressure monitor in the premises for patients to use independently."

Positive

"We saw that these webbased resources included video presentations around topics including how to undertaken effective reviews with mental health patients new developments in palliative care and information about atrial fibrillation."

Positive

"People experiencing poor mental health including people with dementia: • Staff interviewed had a good understanding of how to support patients with mental health needs and those patients living with dementia."

Positive

"The practice was aware that exception reporting for patients diagnosed with dementia had been higher than average for both of the originating practices and had initiated GP led dedicated monthly mental health and dementia clinics."

Positive

"• The practice specifically considered the physical health needs of patients with poor mental health and those living with dementia."

Positive

"Both originating practices could demonstrate that patients experiencing poor mental health had had discussions and received advice about alcohol consumption."

Positive

"• Performance for mental health related indicators was better than the CCG and national average."

Positive

"• Patients with mental health conditions visiting the practice were encouraged to see the doctor and would be accommodated on the same day where possible."

Positive

"For instance we saw training material which had been developed to support staff directing patients with mental health conditions to appointments with clinicians other than GPs."

Neutral

"• Performance for mental health related indicators for both originating practices was comparable to the national average."

Neutral

"• The practice had systems to inform eligible patients to have the meningitis vaccine for example before attending university for the first time."