What is the Quality of Care at Pimlico Health @ The Marven

Positive

"The practice had annual reviews for patients with dementia which included early consideration of advance care planning."

Positive

"All dementia patients had a care plan which both they and carers had been involved in drafting."

Positive

"For example patients who were registered with the practice as carers particularly dementia carers were invited to see their GP who would arrange a ‘careneeds assessment’ to find out what help and support they required including healthcare equipment access to day centres and residential and respite care."

Positive

"People experiencing poor mental health including people with dementia The practice was as good for people experiencing poor mental health."

Neutral

"• The practice carried out advance care planning for patients with dementia and offered dementia screening for those at risk."

Neutral

"• Staff had received training that included: safeguarding fire procedures basic life support information governance and dementia awareness."

Positive

"• Staff interviewed had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Neutral

"• The practice had information available for patients experiencing poor mental health about how they could access various support groups and voluntary organisations."

Neutral

"The GP lead for mental health ran a biweekly mental health clinic."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"• The practice was at the forefront of the ‘Out of Hospital Specification’ service which supported the transfer of mental health patients from secondary to primary care."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"People experiencing poor mental health including people with dementia The practice was as good for people experiencing poor mental health."

Positive

"The practice actively promoted MIND and mental health on their display boards."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"The practice had a GP mental health lead who delivered two mental health clinics per week."

Neutral

"• The GP mental health lead had arranged for MIND a mental health charity to deliver mental health training to all staff."

Neutral

"This service aimed to encourage the transfer of patients with Serious and Enduring Mental Health Disorders SMI from secondary to primary mental health services."

Neutral

"The GP lead for mental health ran two mental health clinics a week and offered counselling and CBT."

Positive

"• One GP a nurse and the HCA had had additional training in diabetes and ran weekly dedicated clinics for diabetic patients."

Positive

"The practice also provides health promotion services including a flu vaccination programme travel vaccinations and cervical screening."

Positive

"There were some expired vaccine in the fridge and there was no Patient Specific Directions PSD in place."

Positive

"Two of these were completed cancer and A&E admissions audits where the improvements made were implemented and monitored."

Neutral

"For example recent action taken as a result of their cancer audit included setting up a register to contact all patients within two weeks of being referred to ensure they had received a hospital appointment."

Neutral

"Data now showed performance for antibiotic prescribing had reduced to six points below CCG average."

Positive

"The nurse was unclear about what to do if the cold chain was broken however she was newly recruited and at the time of inspection she was undergoing induction training."