What is the Quality of Safety at Mitchison Road Surgery

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"It arranged for staff to receive mandatory training in health and safety matters and appointed a named staff member with responsibility for carrying out weekly health and safety inspections."

Positive

"Patient safety alerts received using the NHS Central Alerting System and for example relating to particular medicines were initially processed by the senior manager who emailed them to the appropriate clinician."

Positive

"• To develop systems that provides the organisation with information on patient safety patient experience clinical effectiveness service performance and financial performance."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."

Positive

"They included a lack of regular staff meetings infection prevention and control concerns and health and safety risk assessments having not taken place for a considerable time prior to the handover of responsibility."

Positive

"There was a variety of risk assessments in place to monitor safety of the premises."

Positive

"A CoSHH register was maintained together with the various material safety data sheets."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality and was monitored by the senior manager."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"As a consequence the provider drew up a detailed plan and schedule of clinical and practice meetings; introduced a new cleaning schedule regular onetoone meetings with the cleaner and appointed a corporate infection control nurse with responsibility for carrying out regular infection control audits."

Positive

"The practice nurse was the infection control lead who received support and mentoring from the corporate nursing team."

Neutral

"We saw records evidencing that all staff had received infection control training and noted that it was an area covered by the staff induction process."

Neutral

"Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients told us they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Data from the national GP patient survey showed the practice was generally comparable with others in respect of most aspects of care."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The provider had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."