Millbank Medical Centre, London: patient reviews and CQC rating
Millbank Medical Centre is a GP practice in London with 9,529 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 5.7 full-time-equivalent qualified GPs, or 1,680 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Millbank Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 83%, against 86% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 331st of the 648 practices in London with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (79%). 130 patients answered the survey (response rate 17%).
| Survey question | Millbank Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 78% | 75% | 77% |
| Easy to contact by phone | 82% | 62% | 57% |
| Easy to contact via the website | 73% | 57% | 58% |
| Easy to contact via the NHS App | 59% | 54% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 73% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
CQC's overall rating for Millbank Medical Centre is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,529 patients were registered at Millbank Medical Centre in September 2026, down 2.5% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 1,680 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.1 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 5.6 |
| August 2024 | 4.9 | 6.5 |
| August 2025 | 6.0 | 7.0 |
| August 2026 | 5.7 | 7.3 |
From June 2026 to August 2026 the practice recorded 4,251 appointments a month, or 446 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 55% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
80% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Millbank Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 446 | 469 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 55% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.0% against 1.0%). It has a lower share for chronic kidney disease (1.9% against 4.6%), a learning disability (0.3% against 0.6%) and depression (7.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 21.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.0% | 15.2% |
| Depression | 18+ yrs | 7.0% | 14.3% |
| Diabetes | 17+ yrs | 5.1% | 7.9% |
| Asthma | 6+ yrs | 3.7% | 6.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Serious mental illness | All ages | 2.0% | 1.0% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Palliative care | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 50.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.8% | 74.9% |
Millbank Medical Centre, Millbank Medical Centre, 20 Page Street, London, SW1P 4EN. Phone: 020 7834 5502.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Doctor Hickey Surgery | 0.2 km | – |
| Victoria Medical Centre | 0.6 km | 67% |
| Pimlico Health @ The Marven | 0.8 km | 86% |
| Gray’s Inn Medical Group Vauxhall | 1.0 km | 69% |
| Belgravia Surgery | 1.3 km | 84% |
- Belgravia Surgery (84% overall experience good)
- The Doctor Hickey Surgery
- Victoria Medical Centre (67% overall experience good)
How do patients rate Millbank Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Millbank Medical Centre as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at Millbank Medical Centre?
9,529 patients were registered in September 2026, down 2.5% on a year earlier.
What is Millbank Medical Centre's CQC rating?
Good overall, published in October 2016.
How many GPs does Millbank Medical Centre have?
5.7 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,680 patients per GP against 2,171 across England.
Are appointments at Millbank Medical Centre face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Millbank Medical Centre's phone number?
020 7834 5502.