Latest Snippet(s)
Positive
"Whilst we found no breaches of regulations the provider should: • Ensure that all actions from risk assessments including fire health and safety and infection control are actioned and that the practice records that they have been completed so they can assure themselves of risk."
2015-11-26 Snippet(s)
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"We reviewed safety records incident reports and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available and all staff were aware of how to access policies and procedures."
Neutral
"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"This was with consent from the provider and in line with all data protection and information governance requirements."
Latest Snippet(s)
Positive
"Whilst we found no breaches of regulations the provider should: • Ensure that all actions from risk assessments including fire health and safety and infection control are actioned and that the practice records that they have been completed so they can assure themselves of risk."
2015-11-26 Snippet(s)
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."
Positive
"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
Latest Snippet(s)
Positive
"• Staff dealt with patients with kindness and respect and involved them in decisions about their care."
2019-05-03 Snippet(s)
Positive
"• Staff dealt with patients with kindness and respect and involved them in decisions about their care."
2015-11-26 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"Results from the national GP patient survey showed patients were happy with how they were treated and that this was with compassion dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"In particular patients commented that staff at the practice were helpful and treated them with dignity and compassion."
Positive
"We also saw that staff treated patients with kindness and respect and maintained confidentiality."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"This was with consent from the provider and in line with all data protection and information governance requirements."
2019-05-03 Snippet(s)
Positive
"• The systems and processes to demonstrate good governance for the service provided were not always effective."
2015-11-26 Snippet(s)
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Neutral
"A record of GP appraisals and revalidation dates was kept centrally • Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."
Latest Snippet(s)
Positive
"• There was evidence of quality improvement activity."
2015-11-26 Snippet(s)
Positive
"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and people’s outcomes."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2019-05-03 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
2015-11-26 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-11-26 Snippet(s)
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2015-11-26 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
2015-11-26 Snippet(s)
Positive
"• Information leaflets and posters about local services as well as how to make a complaint were available in the waiting area."