What is the Quality of Safety at Kings Road Medical Centre

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"• The practice had a clear vision which had quality and safety as its top priority."

Positive

"It had a clear vision with quality and safety as its top priority."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed."

Positive

"The new process included a builtin ongoing audit review process as its main safety feature."

Positive

"There was a health and safety policy available with a poster in the reception office."

Positive

"Staff had to read the key policies such as safeguarding health and safety and infection control as part of their induction."

Neutral

"We reviewed staff training records and saw that all staff had an induction programme which covered a wide range of topics such as health and safety infection control safeguarding and fire safety."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"Staff had to read the key policies such as safeguarding health and safety and infection control as part of their induction."

Neutral

"There was an infection control policy in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Neutral

"We reviewed staff training records and saw that all staff had an induction programme which covered a wide range of topics such as health and safety infection control safeguarding and fire safety."

Positive

"Patients said they felt the practice offered a good service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients were treated with compassion dignity and respect."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"This included sections on equality and harassment and bullying at work."

Positive

"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and people’s outcomes."

Positive

"The practice had discussed the results of the national GP survey in a quality improvement meeting and agreed actions to improve performance."

Positive

"We found the leadership promoted a culture of learning and quality improvement and saw clear evidence of integrated care at the practice."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Working with a local charity the practice provided the Expert Patients Programme EPP a selfmanagement programme for people living with a longterm condition with an aim to support people by increasing their confidence improving their quality of life and helping them manage their condition more effectively."

Positive

"• Working with a local charity the practice provided the Expert Patients Programme EPP a selfmanagement programme for people living with a longterm condition with an aim to support people by increasing their confidence improving their quality of life and helping them manage their condition more effectively."