What is the Quality of Safety at Islington Central Medical Centre

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"Results from the national GP patient survey showed patients were happy with how they were treated and that this was with compassion dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and a legionella risk assessment had been carried out the week preceding our inspection."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available with a poster in the reception office."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and a legionella risk assessment had been carried out the week preceding our inspection."

Positive

"The lead practice nurse was the named infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Staff received training that included safeguarding fire procedures infection control equality and diversity and information governance awareness."

Neutral

"There was an infection control protocol in place and we were shown evidence that all staff had up to date infection control training."

Positive

"One of the employed GPs specialised in health promotion providing advice on improving nutrition reducing stress and enhancing recuperative sleep."

Positive

"• Staff received training that included safeguarding fire procedures infection control equality and diversity and information governance awareness."

Positive

"Patients we spoke with were aware of the process to follow if they wished to make a complaint although none had needed to use the system."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"• Staff received training that included safeguarding fire procedures infection control equality and diversity and information governance awareness."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and patient outcomes."