What is the Quality of Care at Highlands Practice

Positive

"One of these audits focused on improved early diagnosis rate of patients with dementia and whether the practice was meeting government targets."

Positive

"Appropriate referrals to community services for specific diagnosis such as diabetes musculoskeletal conditions and dementia were made."

Neutral

"Examples of long term conditions are diabetes dementia CVD musculoskeletal conditions and COPD this list is not exhaustive."

Neutral

"The GPs also provided care to older people with a diagnosis of dementia and younger adults with severe mental health needs."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"• Performance for mental health related indicators was worse than the national average."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Positive

"The GP practice provided care services to people with mental health needs living in local supported accommodation and care homes."

Positive

"The practice had arrangements in place to provide effective and coordinated care in liaison with community mental health professionals."

Positive

"A register for patients with mental health needs was maintained to inform the regular monitoring of their health needs and ensure people were contacted and recalled to the practice when appropriate."

Positive

"People experiencing poor mental health The practice had arrangements in place to meet the needs of this population group."

Positive

"People experiencing a mental health problems The practice had arrangements in place to meet the needs of this population group."

Positive

"For example GPs referred some patients to the community crisis team to prevent a mental health relapse and or offered hospital admission where appropriate."

Positive

"However one mother told us they had to resort to private counselling for their child due to not being signposted to appropriate NHS mental health services."

Positive

"The provider maintained a register for patients experiencing poor mental health needs."

Positive

"Our findings Practice meeting minutes and records we looked at showed the provider worked in liaison with multidisciplinary mental health professionals and community services to ensure positive outcomes for people experiencing poor mental health."

Neutral

"The GPs also provided care to older people with a diagnosis of dementia and younger adults with severe mental health needs."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"Appropriate referrals to community services for specific diagnosis such as diabetes musculoskeletal conditions and dementia were made."

Neutral

"Examples of long term conditions are diabetes dementia CVD musculoskeletal conditions and COPD this list is not exhaustive."

Positive

"People with long term conditions such as asthma breathing disorder and diabetes could access related clinics at the surgery on an appointment basis."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"For example we saw a significant event analysis report form regarding the administering of the combined vaccine Hepatitis A and Typhoid alongside the vaccine paediatric Hepatitis A to two children."

Positive

"This may range from depression including post natal depression to severe mental illnesses such as schizophrenia."

Neutral

"One GP told us with the consent of individual person’s they made referrals to the local Improving Access to Psychological Therapies IAPT service which provided treatment programmes such as one to one therapy counselling and group work to support people suffering with depression anxiety and related problems."

Positive

"People with long term conditions such as asthma breathing disorder and diabetes could access related clinics at the surgery on an appointment basis."

Positive

"This included annual physical health checks blood pressure monitoring memory check and flu vaccinations."

Positive

"This included annual physical health checks blood pressure monitoring memory check and flu vaccinations."

Positive

"The GPs also reviewed the outcomes of implementing care pathway guidelines for menorrhagia urinary incontinence and heart failure to ensure care and treatment was delivered in line with national guidance."

Positive

"There were effective systems in place to undertake regular blood tests for people and monitor repeat prescriptions for various medicines used in the treatment of long term conditions such as atrial fibrillation a heart condition and rheumatoid arthritis."