What is the Quality of Safety at GP Hub Swiss Cottage

Positive

"Privacy and dignity The service respected patients’ privacy and dignity."

Positive

"Track record on safety The service had a good track record on safety."

Positive

"The service learned and shared lessons identified themes and took action to improve safety in the service."

Positive

"The provider informed us they discussed medicines and safety alerts in clinical meetings and minutes of these meetings were disseminated to all clinical staff to ensure learning; we saw evidence to support this."

Positive

"All staff received uptodate safeguarding and safety training appropriate to their role."

Positive

"• There was a strong emphasis on the safety and wellbeing of all staff."

Positive

"All the incidents were shared with the local Clinical Commissioning Group CCG and the CCG confirmed they were informed of safety issues when required."

Positive

"• The service acted on and learned from external safety events as well as patient and medicine safety alerts."

Positive

"• Service leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"Service leaders had oversight of safety alerts incidents and complaints."

Positive

"• There were comprehensive risk assessments in relation to safety issues."

Positive

"• The service monitored and reviewed safety using information from a range of sources."

Positive

"The service held a log of all the medicines and safety alerts and actions undertaken for relevant alerts."

Neutral

"At this inspection we found: • The service had clear systems to manage risk so that safety incidents were less likely to happen."

Positive

"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"• Staff involved and treated patients with compassion kindness dignity and respect."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control."

Positive

"Privacy and dignity The service respected patients’ privacy and dignity."

Positive

"• Staff recognised the importance of people’s dignity and respect."

Positive

"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."

Positive

"• The service actively promoted equality and diversity."

Neutral

"Staff had received equality and diversity training."

Positive

"• Information about how to make a complaint or raise concerns was available."

Positive

"• The complaint policy and procedures were in line with recognised guidance."

Positive

"• Structures processes and systems to support good governance and management were clearly set out understood and effective."

Positive

"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"The governance and management of partnerships joint working arrangements and shared services promoted coordinated personcentred care."

Neutral

"The provider has centralised governance for its services which are coordinated by service managers and senior clinicians."

Neutral

"• The service held regular governance meetings including weekly hub manager meetings monthly administrative GP nurse and regional governance meetings."

Positive

"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."

Positive

"There was evidence of quality improvement and they routinely reviewed the effectiveness and appropriateness of the care provided."

Positive

"• Audits had a positive impact on quality of care and outcomes for patients."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"• The service considered and understood the impact on the quality of care of service changes or developments."