What is the Quality of Facilities at GP Hub Swiss Cottage

Neutral

"• The GP and nurse clinical leads directly supervised the new clinicians and worked across all four hubs on a rota basis."

Neutral

"• The service held regular governance meetings including weekly hub manager meetings monthly administrative GP nurse and regional governance meetings."

Positive

"• Arrangements were in place for planning and monitoring the number and mix of staff needed to meet patients’ needs including planning for holidays sickness busy periods and epidemics."

Positive

"The service informed us they were continually monitoring DNA rates to reduce their DNA rates and were contacting patients who had missed their appointments to ascertain reasons and to explain the importance of cancelling appointments they no longer need."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Positive

"• For locations to be near to GP practices and close to good transport links and parking facilities: The provider set up the hubs in existing GP practices."

Positive

"• For locations to be near to GP practices and close to good transport links and parking facilities: The provider set up the hubs in existing GP practices."

Positive

"• Service leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"The provider is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures family planning maternity and midwifery services surgical procedures and treatment of disease disorder or injury."

Neutral

"This included one to one meetings appraisals coaching and mentoring clinical supervision and revalidation."

Neutral

"The service undertook regular infection prevention and control audits and acted on the findings."

Neutral

"We saw evidence of cleaning specifications and records were in place to demonstrate that cleaning took place on a daily basis."

Positive

"The service did not store a medicine to deal with high blood pressure heart failure and oedema; however the service had carried out a risk assessment for not having these medicines and had not identified any patient risk."

Positive

"• The service acted on and learned from external safety events as well as patient and medicine safety alerts."