What is the Quality of Care at Freuchen Medical Centre

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"People experiencing poor mental health including people with dementia The provider is rated as requires improvement for the population group of people experiencing poor mental health including people with dementia."

Neutral

"Patients at risk of dementia were identified and referred to a memory clinic where appropriate."

Neutral

"Older patients were screened for dementia opportunistically when they attended the practice."

Positive

"The audit was carried out to ensure newer hypoglycaemic medicines medicines used in the treatment of diabetes were prescribed in line with NICE guidance."

Positive

"One third of the patients in the practice have long term conditions such as heart disease and diabetes and there are a high number of patients with poor mental health."

Positive

"One third of the patients in the practice have long term conditions such as heart disease and diabetes and there are a high number of patients with poor mental health."

Positive

"The lead GP for diabetes told us that an audit on statin uptake in patients with diabetes had shown improvement."

Positive

"There were nurseled clinics for asthma diabetes heart disease and hypertension."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Positive

"Patients were given an emergency psychiatric telephone number to contact when experiencing a mental health crisis."

Positive

"People experiencing poor mental health including people with dementia The provider is rated as requires improvement for the population group of people experiencing poor mental health including people with dementia."

Positive

"They referred patients with depression and mental health needs to assessment and brief treatment ABT teams and improving access to psychological therapies IAPT for counselling."

Positive

"Patients experiencing poor mental health were given a phone number for an emergency psychiatric service when appropriate so that they could access medical help in urgent situations."

Positive

"• There were longer appointments available for patients with a learning disability and those who needed an interpreter."

Positive

"The nurse gave us an example of how they had explained procedures through pictures for a vulnerable adult patient with a learning disability to ensure they understood."

Positive

"There were nurseled clinics for asthma diabetes heart disease and hypertension."

Positive

"The practice encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"• There were longer appointments available for patients with a learning disability and those who needed an interpreter."

Positive

"The nurse gave us an example of how they had explained procedures through pictures for a vulnerable adult patient with a learning disability to ensure they understood."

Positive

"Health promotion and prevention All new patients were offered a health check with the health care assistant and this included checking their weight and blood pressure whilst also giving them an opportunity to discuss lifestyle factors affecting their health and wellbeing such as smoking or drinking alcohol."

Positive

"This included checking their weight and blood pressure whilst also giving them an opportunity to discuss lifestyle factors affecting their health and wellbeing such as smoking or drinking alcohol."

Positive

"We saw test and calibration records for equipment such as spirometers and blood pressure machines which demonstrated they were regularly serviced and calibrated."

Positive

"They referred patients with depression and mental health needs to assessment and brief treatment ABT teams and improving access to psychological therapies IAPT for counselling."

Neutral

"GPs opportunistically screened patients for long term conditions such as arthritis and dementia."

Positive

"Flu shingles and pneumococcal vaccinations were offered."

Positive

"We saw evidence to show that the practice was performing well within the CCG area with respect to rate of antibiotic prescribing and percentage of ibuprofen and naproxen with respect to all nonsteroidal antiinflammatory drugs NSAIDs."

Positive

"Issues that had been identified in the risk assessment such as broken electrical sockets had been repaired or been scheduled to be repaired."

Positive

"We saw evidence that clinical staff had hepatitis B immunity blood test checks in order to minimise the risk of spreading infections."