What is the Quality of Care at Edith Cavell Surgery

Positive

"The aim of the service was to provide a different method of support to patients and highlight the awareness of depression and getting help."

Positive

"• Primary Care Navigators were used to support patients by providing options to prevent loneliness depression and isolation using services such as Age UK befriending services and bereavement services."

Positive

"The practice had two Primary Care Navigators who supported patients by providing options to prevent loneliness depression and isolation using services such as Age UK befriending services and bereavement service."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as outstanding for the care of people experiencing poor mental health including people with dementia."

Neutral

"For example the practice carried out an audit looking at asthma patients on beta blockers."

Positive

"• Every year respiratory cardiovascular with an atrial fibrillation heart failure or hypertension focus and diabetes virtual clinic were held whereby consultants would review patients."

Positive

"• Every year respiratory cardiovascular with an atrial fibrillation heart failure or hypertension focus and diabetes virtual clinics were held whereby hospital consultants would review patients."

Neutral

"• The practice held annual virtual clinics for respiratory cardiovascular and diabetes patients."

Positive

"• Every year respiratory cardiovascular with an atrial fibrillation heart failure or hypertension focus and diabetes virtual clinic were held whereby consultants would review patients."

Positive

"• Every year respiratory cardiovascular with an atrial fibrillation heart failure or hypertension focus and diabetes virtual clinics were held whereby hospital consultants would review patients."

Positive

"All carers were contacted annually to have a health review and flu jab."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as outstanding for the care of people experiencing poor mental health including people with dementia."

Neutral

"• The practice had identified that some patients from the Muslim community were apprehensive about seeking support for mental health related issues."

Neutral

"To address this it worked in partnership with a charity and produce a video specially aimed at Muslim patients to address the mental health stigma."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"• Quarterly mental health reviews as well as annual physical health checks were conducted."

Positive

"They visited disadvantaged patients such as night workers offered blood tests and hepatitis B vaccinations for patients who did not want to come to the surgery."

Positive

"They visited disadvantaged patients such as night workers offered blood test hepatitis B vaccinations for patients who didn’t want to come to the surgery."