What is the Quality of Facilities at E16 Health - Albert Road

Positive

"• There were procedures for assessing monitoring and managing risks to patient and staff safety however we found actions identified during fire risk assessments had not been completed in a timely manner."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Positive

"Monitoring risks to patients There were procedures for assessing monitoring and managing most risks to patient and staff safety however we found actions from the fire risk assessments had not been completed in a timely manner."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Neutral

"• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs."

Neutral

"There were cleaning schedules and monitoring systems in place."

Neutral

"• There were arrangements for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"Parking is available which includes disabled parking bays."

Neutral

"Additional parking is available on surrounding streets."

Positive

"All parts of the premises are wheelchair accessible."

Positive

"• The practice identified at an early stage older patients who may need palliative care as they were approaching the end of life."

Positive

"For example: • Recruited wider clinical team e.g. Physician associate • Upskilled practice nurse to become nurse practitioner • Stabilised GP workforce • Encouraged patients to book appointments online • Reception staff had received training in customer care • Increase long term condition LTC care planning."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"As a result of this complaint and other similar ones the practice had recruited additional clinical staff and patients could access GP and nurse appointments on Saturday."

Positive

"• Staff told us they would not hesitate to give feedback and discuss any concerns or issues with colleagues and management for example the practice nurse team suggested refrigerator wipes be made available in all clinical rooms and this was actioned by management."

Neutral

"• The practice nurse was the infection prevention and control IPC clinical lead."

Neutral

"Staff who administered vaccines could demonstrate how they stayed up to date with changes to the immunisation programmes for example by access to on line resources discussion at practice meetings and attending practice nurse forums."

Neutral

"For example one of the GPs was on a training course to become a GP trainer and the practice nurse was attending a course to become a nurse prescriber."

Positive

"For example: • Patients receiving end of life care carers homeless and those at risk of developing a longterm condition were coded on the clinical system to alert staff of their vulnerability."

Positive

"There were early and ongoing conversations with these patients about their end of life care as part of their wider treatment and care planning."

Neutral

"The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs and nurses."

Positive

"• There was a health and safety policy available and a poster in the reception office."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"• The practice nurse was the infection prevention and control IPC clinical lead."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"There were cleaning schedules and monitoring systems in place."

Positive

"• Clinicians at the practice had access to an AT Medics developed dashboard which could be used to perform medicine safety searches."