What is the Quality of Safety at Dr Christopher Bark

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"We saw appropriate action was taken to improve safety in the practice."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"There was a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"• They had processes in place for documenting and discussing reported incidents and national patient safety alerts as well as comments and complaints received from patients."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard patients from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."

Positive

"The practice had a health and safety policy which staff were required to read as part of their induction."

Positive

"Staff had to read the key policies such as safeguarding health and safety and infection control as part of their induction."

Neutral

"• The practice had an induction programme which covered a wide range of topics such as health and safety infection control safeguarding and fire safety."

Neutral

"• Staff also completed regular mandatory courses such as annual basic life support health and safety training fire procedures and information governance awareness."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard patients from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."

Positive

"There was a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella."

Positive

"The lead GP and the practice nurse shared the infection control clinical lead role and had undertaken further training to enable them to provide advice on the practice infection control policy and carry out staff training."

Positive

"Staff had to read the key policies such as safeguarding health and safety and infection control as part of their induction."

Neutral

"There was an infection control policy and protocols in place."

Neutral

"• The practice had an induction programme which covered a wide range of topics such as health and safety infection control safeguarding and fire safety."

Positive

"Patients felt the practice offered an excellent service and staff were considerate and treated them with dignity and respect We spoke with three patients during the inspection All said that they were happy with the care they received and thought staff were approachable committed and caring."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Patients said they felt the practice offered an excellent service and staff were considerate and treated them with dignity and respect."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"None of the patients we spoke with had ever needed to make a complaint about the practice."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"• Staff also completed regular mandatory courses such as annual basic life support health and safety training fire procedures and information governance awareness."

Positive

"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and people’s outcomes."

Positive

"This report describes our judgement of the quality of care at this service."