What is the Quality of Facilities at Canberra Old Oak Surgery

Positive

"• The practice held a register of patients living in vulnerable circumstances including homeless people those with a learning disability and patients receiving palliative care."

Positive

"• The practice nurse was the infection prevention and control IPC clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Neutral

"During our visit we: • Spoke with a range of staff including AT Medics Clinical Director and area team managers the practice GP lead physician associate practice pharmacist community pharmacist practice nurse practice manager and administration staff."

Neutral

"Data analysed by the practice demonstrated lower satisfaction scores in relation to nurse experience than the national GP survey findings as presented above."

Positive

"The business intelligent monitoring tool and continuous patient recall system was attributed to have been influential in improved clinical outcomes and in the reduction of exception reporting rates."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"Monitoring risks to patients There were procedures for assessing monitoring and managing risks to patient and staff safety."

Positive

"There were cleaning schedules and monitoring systems in place which included a comprehensive inventory of the cleaning schedules for all clinical equipment kept in each consultation room."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"There is no public car parking on site but prepayable on street parking is available in the surrounding area."

Positive

"The practice is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening services; family planning; maternity and midwifery services and treatment of disease disorder or injury."

Positive

"For example they used coordinate my care to share information about older patients receiving end of life care to relevant services."

Positive

"There were early and ongoing conversations with these patients about their end of life care as part of their wider treatment and care planning."

Neutral

"The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"• There was a health and safety policy available."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• The practice nurse was the infection prevention and control IPC clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"• Staff received mandatory training that included safeguarding fire safety awareness basic life support infection prevention and control equality and diversity and information governance."

Positive

"There were cleaning schedules and monitoring systems in place which included a comprehensive inventory of the cleaning schedules for all clinical equipment kept in each consultation room."

Positive

"For example the practice worked in partnership with the local Age UK branch to support elderly patient access."

Neutral

"PGDs are written instructions from a qualified and registered prescriber for a medicine including the dose route and frequency or appliance to be supplied or administered to a named patient after the prescriber had assessed the patients on an individual basis."