What is the Quality of Care at Canberra Old Oak Surgery

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• Patients at risk of dementia were identified and offered an assessment."

Positive

"• The practice held a register of patients living in vulnerable circumstances including homeless people those with a learning disability and patients receiving palliative care."

Positive

"• Longer appointments were available for patients with a learning disability and for those patients with multiple long term conditions."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"For example due to a higher prevalence rate of diabetes in the patient population compared with the local CCG average the practice had focused upon the condition to ensure as many patients received the nationally recommended nine care processes."

Positive

"For example the practice had a higher prevalence of diabetes compared to the CCG average and implemented effective processes to ensure these patients were managed appropriately."

Positive

"The service offered parent infant psychotherapy support on parentinfant relationships such as difficulties bonding or postnatal depression."

Positive

"• The practice held a register of patients living in vulnerable circumstances including homeless people those with a learning disability and patients receiving palliative care."

Positive

"• Longer appointments were available for patients with a learning disability and for those patients with multiple long term conditions."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"Carers were invited to receive annual flu vaccination and were offered NHS health checks."

Positive

"Through a systematic process of regular patient recall and review this had resulted in an increase in the number of patients identified with complications affecting their kidneys or feet as well as improved patient outcomes in blood pressure lipids and blood sugar level control."

Positive

"Results from the first cycle showed not all patients prescribed COC had up to date recordings of blood pressure smoking status and body mass index BMI in line with prescribing guidelines."

Positive

"• Staff interviewed had a good understanding of how to support patients with mental health needs and dementia."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The population groups are: • older people • people with longterm conditions • families children and young people • working age people including those recently retired and students • people whose circumstances may make them vulnerable • people experiencing poor mental health including people living with dementia."

Positive

"• The practice maintained a register of patients experiencing poor mental health and they were invited for annual health checks and quarterly medication reviews."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those living with dementia."

Positive

"• The practice used videos in different languages which had been produced by the provider in conjunction with a local social enterprise organisation to help Muslim patients experiencing poor mental health understand the support that was available."

Positive

"For example mental health infection control and fire safety."

Neutral

"• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs."

Neutral

"• The practice had information available for patients experiencing poor mental health about how they could access various support groups and voluntary organisations."