What is the Quality of Facilities at Burnley Practice

Positive

"The practice had increased nurse sessions."

Positive

"• Staff encouraged and supported patients to be involved in monitoring and managing their health."

Positive

"For example the provider had developed a performance dashboard monitoring a range of clinical indicators associated with the effective management of longer term conditions."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed."

Neutral

"The practice informed us they had introduced catch up breaks between appointment slots for GPs and was monitoring the situation."

Positive

"The practice is fully accessible and has a disabled parking space in front of the building."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Neutral

"• The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Positive

"This included an induction process onetoone meetings appraisals coaching and mentoring clinical supervision and support for revalidation."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"The practice learned from external safety events as well as patient and medicine safety alerts."

Positive

"Exception reporting is the removal of patients from QOF calculations where for example the patients decline or do not respond to invitations to attend a review of their condition or when a medicine is not appropriate."

Positive

"An anticoagulant is a medicine that stops blood from clotting."

Neutral

"This meant that GPs were able to undertake opportunistic health and medicine reviews."