What is the Quality of Care at Bruce Grove Primary Health Care Centre

Positive

"The audit reviewed diabetes care in the practice."

Neutral

"• Performance for diabetes related indicators were below the CCG and national averages."

Neutral

"For example a weekly diabetes clinic was run in response to the high need of the area."

Positive

"However a weekly nurse led diabetes clinic had been established in order to help boost their scores."

Positive

"The audit reviewed diabetes care in the practice."

Neutral

"• Performance for diabetes related indicators were mainly below the CCG and national averages."

Neutral

"For example a weekly diabetes clinic was run in response to the high need of the area."

Positive

"Due to the high prevalence of diabetes amongst patients the practice ran a weekly GP led diabetic clinic where patients could be provided with a health check and advice on managing their condition effectively."

Positive

"For example weekly diabetes clinic hypertension clinic Chronic Obstructive Pulmonary Disease COPD clinic and asthma clinic."

Positive

"Tackling inequity and promoting equality The practice had recognised the needs of different groups and was attempting to meet their needs in the planning of its services such as weekly diabetes clinic where patients could consult a GP and undertake necessary health checks."

Neutral

"For example due to the identified high prevalence of diabetes amongst patients the practice ran a weekly GP led diabetic clinic."

Neutral

"• Performance for mental health and dementia related indicators was below the local and national averages."

Neutral

"• Performance for mental health and dementia related indicators was below the local and national averages."

Neutral

"Those patients diagnosed with dementia were referred to the local memory clinic for a full assessment and diagnosis."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"This included information to ensure staff were aware of any relevant issues for example patients with a learning disability or children on the child protection register."

Positive

"The practice provides a range of services including both antenatal and postnatal care baby immunisation and child health surveillance asthma and coronary heart disease clinics."

Positive

"For example weekly diabetes clinic hypertension clinic Chronic Obstructive Pulmonary Disease COPD clinic and asthma clinic."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"This included information to ensure staff were aware of any relevant issues for example patients with a learning disability or children on the child protection register."

Positive

"The nurse was supported by the health care assistant who provided blood tests blood pressure monitoring baby checks including height and weight in conjunction with the Are services effective?"

Positive

"We saw evidence of calibration of relevant equipment for example weighing scales fridge thermometers blood pressure monitors spirometers and the vaccination fridges."

Positive

"The population groups are: • older people • people with longterm conditions • families children and young people • working age people including those recently retired and students • people whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"• The practice worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"• Staff had an understanding of how to support patients with mental health needs and dementia."

Neutral

"• Performance for mental health and dementia related indicators was below the local and national averages."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"• Performance for mental health related indicators were in some cases below the CCG and to the national average."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"• The practice worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"• Staff had an understanding of how to support patients with mental health needs and dementia."

Neutral

"• Performance for mental health and dementia related indicators was below the local and national averages."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"• Performance for mental health related indicators were in some cases below the CCG and to the national average."

Positive

"For example a patient experiencing poor mental health presented at the surgery who was being threatened with eviction from their home."

Positive

"The practice worked with the local mental health team midwives health visitors district nurse and palliative care nurse to provide a joint approach."

Positive

"For example we were told that multidisciplinary team meetings with the mental health team and palliative care nurse took place."

Positive

"Staff would signpost vulnerable patients and those patients with a mental health condition to organisations that could be of assistance and would take them if it was within walking distance of the practice."

Positive

"The practice was rated as good for providing services to people experiencing poor mental health including people with dementia."

Positive

"The sharing of information with other professionals such as the district nurse and the mental health team was on an informal basis with no minutes of meetings held."

Neutral

"For example hospital referrals and to local mental health teams."

Neutral

"The GPs carried out mental health reviews for patients on the mental health register."

Neutral

"For example patients may be taken by staff to a local mental health charity which was based in the area to provide social advice such as advice for housing issues."

Neutral

"A mental health clinic was also available where the GP would carry out a medication review and the healthcare assistant would carry out physical checks."

Positive

"The practice provides a range of services including both antenatal and postnatal care baby immunisation and child health surveillance asthma and coronary heart disease clinics."

Positive

"For example staff were unable to easily locate the latest protocol for hypertension on the practice computer system."

Positive

"For example weekly diabetes clinic hypertension clinic Chronic Obstructive Pulmonary Disease COPD clinic and asthma clinic."