What is the Quality of Safety at Brook Green Surgery

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"When there were unintended or unexpected safety incidents people receive reasonable support truthful information a verbal and written apology and are told about any actions to improve processes to prevent the same thing happening again."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available and a Health & Safety poster in the reception area."

Positive

"• Staff also had to complete regular mandatory courses such as annual basic life support health and safety training and safeguarding."

Positive

"The practice had systems in place for knowing about notifiable safety incidents."

Positive

"National patient safety alerts were disseminated by the practice manager to relevant practice staff by email and were discussed in weekly governance meetings."

Positive

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as fire safety information governance and infection control."

Positive

"When there was unexpected or unintended safety incidents the practice gives affected people reasonable support truthful information and a verbal and written apology."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Lessons were learnt from the concerns and complaints and action was taken to improve the quality of care as a result."

Positive

"We also spoke with one member of the patient participation group who also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Medical screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The staffs were also able to describe examples of abuse and were to report safeguarding concerns to."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Neutral

"The senior practice nurse was the infection control clinical lead."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"GPs told us they liaised regularly with the health visitor who also attended some of the multidisciplinary team meetings."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"We also spoke with one member of the patient participation group who also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Medical screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Patients we spoke to on the day were aware of the process to follow should they wish to make a complaint however none of the patients we spoke to had ever needed to make a complaint about the practice."

Positive

"There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"National patient safety alerts were disseminated by the practice manager to relevant practice staff by email and were discussed in weekly governance meetings."

Positive

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as fire safety information governance and infection control."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."