What is the Quality of Facilities at Brook Green Surgery

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff to meet patients’ needs."

Positive

"GPs attended regular internal as well as multidisciplinary meetings with district nurses social workers and palliative care nurses to discuss patients and their family’s care and support needs."

Positive

"• The practice held registers for patients in receipt of palliative care had complex needs or had long term conditions."

Positive

"Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and where appropriate recorded the outcome of the assessment."

Neutral

"The senior practice nurse was the infection control clinical lead."

Neutral

"• The practice had weekly management meetings which were attended by the GP partners senior practice nurse the practice manager and the IT administrator."

Neutral

"For example receptionist told us that they had received in house chaperone training by one of the GPs."

Positive

"The practice is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures maternity and midwifery services and treatment of disease disorder or injury."

Positive

"We saw: • The practice had a number of policies and procedures to govern their activities and these were available to all staff to access via the shared drive on any computer within the practice."

Neutral

"However they had identified the need to worker closer in collaboration with the mental health care worker in liaising with patients with identified risk who were not compliant with their medication."

Positive

"There was a health and safety policy available and a Health & Safety poster in the reception area."

Positive

"• Staff also had to complete regular mandatory courses such as annual basic life support health and safety training and safeguarding."