What is the Quality of Safety at Balham Park Surgery

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patientcarer support to cope emotionally with care and treatment The survey information we reviewed showed patients were positive about the emotional support provided by the practice and rated it well in this area."

Positive

"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"They said staff treated them with dignity and respect."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"None of the patients spoken with had ever needed to make a complaint about the practice."

Positive

"The practice also benefited from having a manager who was a partner and nurse partner responsible for nursing and governance respectively."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"• The practice had a clear vision which had quality and safety as its top priority."

Positive

"The practice had identified health and safety representatives who were responsible for ensuring adequate safety measures were being followed."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."

Positive

"We reviewed safety records incident reports and minutes of meetings for the last two years."

Positive

"These demonstrated that safety issues and incidents were discussed and the practice had managed these consistently over time."

Positive

"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."

Positive

"These included a health and safety risk assessment of the building and the environment by NHS property services."

Positive

"The practice had a health and safety policy."

Positive

"Health and safety information was available for staff and contained in a handbook."

Neutral

"National patient safety alerts were disseminated by the managing partner to relevant practice staff according to what the alert entailed."

Positive

"The practice held meetings with the local safeguarding teams where a child was identified as being at risk of abuse or neglect."

Positive

"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."

Positive

"An infection control policy and supporting procedures were available for staff to refer to in the form of a handbook which enabled them to plan and implement measures to control infection."

Positive

"All staff received induction training on infection control specific to their role and annual updates thereafter which the practice manager monitored to ensure they were in date."

Positive

"We reviewed staff training records and saw that all staff were up to date with attending mandatory courses such as annual basic life support infection control and confidentiality awareness."

Neutral

"The lead for infection control was one of the practice nurses who had undertaken further training to enable them to provide advice on the practice infection control policy."

Neutral

"Areas assessed included patient access medicines management referrals infection control records management and incident reporting."

Positive

"The health visitor we spoke with on the day of our inspection told us they had built a good working relationship with GPs at the practice and they communicated concerns effectively to safeguard children."

Positive

"The practice had a visiting health visitor who ran a post natal support group for patients registered at the practice and this offered support for new mothers including those experiencing post natal depression."

Positive

"To support this the practice had an attached health visitor that ran a mother and baby group."

Neutral

"Hand hygiene techniques signage was displayed in staff and patient toilets."

Positive

"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."

Neutral

"We saw from staff training records that all nonclinical staff had attended training in equality and diversity and information governance."

Neutral

"The practice provided equality and diversity training through elearning."