What is the Quality of Care at Balham Park Surgery

Positive

"There was evidence that patients with dementia learning disabilities and those with mental health disorders received suitable care with an annual review of their health and care plan."

Positive

"An example was an event to raise awareness of dementia which attracted more visitors than the venue could accommodate."

Neutral

"Ninetyeight per cent of people diagnosed as having mental health issues had received an annual physical health check while all patients with a diagnosed dementia had received yearly checks."

Positive

"The practice nurse offered a range of health promotion clinics including child immunisations travel information and vaccinations chronic disease management for asthma diabetes epilepsy and HIV."

Neutral

"The practice offered patients diagnosed with conditions such as diabetes epilepsy coronary heart disease and chronic obstructive pulmonary disease ongoing care monitoring and they had a lead GP for this."

Neutral

"Patients with diabetes were offered a foot assessment and referral to specialist services."

Neutral

"They also checked that all routine health checks were completed for longterm conditions such as diabetes and that the latest prescribing guidance was being used."

Neutral

"Due to the high prevalence of diabetes and stroke in the local area additional clinics were run by the nurses to manage these conditions."

Positive

"Staff told us that longer appointments were available to patients that needed them such as elderly patients experiencing poor mental health or those with chronic disease and we saw examples of this on the bookings screens where appointments for up to half an hour had been booked."

Positive

"There was evidence that patients with dementia learning disabilities and those with mental health disorders received suitable care with an annual review of their health and care plan."

Neutral

"Ninetyeight per cent of people diagnosed as having mental health issues had received an annual physical health check while all patients with a diagnosed dementia had received yearly checks."

Neutral

"Specialist mental health services were available at the practice from a specialist nurse and these included drug and substance service and input from a psychologist."

Positive

"For example services for asylum seekers those with a learning disability or travellers unemployed carers and patients with HIV."

Positive

"The practice nurse offered a range of health promotion clinics including child immunisations travel information and vaccinations chronic disease management for asthma diabetes epilepsy and HIV."

Positive

"The practice offered patients general practice services such as smear testing breast screening and advice on prostate cancer symptoms."

Positive

"National screening for bowel cancer and breast cancer was managed by St George s Hospital."

Positive

"The practice also offered yearly holistic cancer care reviews for patients diagnosed within the past five years."

Positive

"This included after death analysis significant event audit SEA of cancer diagnosis and all other significant events."

Neutral

"Clinical leads took overall responsibility and accountability of their nominated areas such as child protection leads and cancer referrals lead."

Neutral

"The practice offered patients diagnosed with conditions such as diabetes epilepsy coronary heart disease and chronic obstructive pulmonary disease ongoing care monitoring and they had a lead GP for this."

Positive

"The practice nurse offered a range of health promotion clinics including child immunisations travel information and vaccinations chronic disease management for asthma diabetes epilepsy and HIV."

Neutral

"The practice offered patients diagnosed with conditions such as diabetes epilepsy coronary heart disease and chronic obstructive pulmonary disease ongoing care monitoring and they had a lead GP for this."

Neutral

"Due to the high prevalence of diabetes and stroke in the local area additional clinics were run by the nurses to manage these conditions."

Positive

"For example services for asylum seekers those with a learning disability or travellers unemployed carers and patients with HIV."

Positive

"The practice had been awarded Investors in People for training and developing staff and were disability symbol users."

Positive

"These patients were offered annual flu vaccination as per national guidance and reminders were sent for those who had not attended this included a home visit from the GP."

Positive

"This also included home visits for flu vaccines for patients who were housebound."

Positive

"This was evidence of good access to the practice by patients and the continual needs assessment such as the introduction on winter flu clinics for children and elderly patients."

Positive

"Screening services such as smear testing blood pressure monitoring and smoking cessation advice was offered."

Positive

"All vaccination batch numbers were recorded in the patient records to ensure that if an alert was raised on the vaccine they could easily identify patients who had been affected."

Positive

"The practice offered patients general practice services such as smear testing breast screening and advice on prostate cancer symptoms."