What is the Quality of Facilities at Andover Medical Centre

Positive

"For example action taken as a result of a recent End of Life Care audit indicated some patients would be suitable to be included on the palliative care register and an appointment was organised with their regular doctor in order to discuss this further."

Positive

"If it was then felt appropriate to be included on the palliative care register they would be invited to see their doctor for further discussion."

Positive

"• The practice had registers to identify vulnerable patients child protection learning disability female genital mutilation FGM palliative care housebound and avoiding unplanned admissions AUA."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"The practice nurse visits housebound patients who need a chronic disease review."

Neutral

"For example the practice not only offered GP and nurse extended hours clinics but was part of the iHub service which offered patients appointments with a GP or nurse in the evenings and at weekends."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• The practice had very good vaccine monitoring processes."

Positive

"In addition to the routine vaccine monitoring protocols there was a folder in the nurses’ room with a table of each vaccine with the manufacturers’ telephone contact details to mitigate risks and support appropriate action by the staff team if any storage issues arose."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"There is limited parking on site and no disabled parking is provided."

Positive

"The practice is registered with the Care Quality Commission to provide the regulated activities of diagnostic & screening procedures family planning maternity & midwifery services and treatment of disease disorder or injury."

Positive

"The building has step free access and provides wheelchair access to the entrance of the building reception and waiting area."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"All clinical staff including registrars and regular locums were to have access to map of medicine a clinical decision making tool and prescribing guidelines to be included as part of their induction to support improved decision making."

Neutral

"PSDs are written instructions from a qualified and registered prescriber for a medicine including the dose route and frequency or appliance to be supplied or administered to a named patient after the prescriber has assessed the patient on an individual basis."