What is the Quality of Care at Andover Medical Centre

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• The practice had registers to identify vulnerable patients child protection learning disability female genital mutilation FGM palliative care housebound and avoiding unplanned admissions AUA."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"• Education events with consultants were held at the practice annually as part of the locally commissioned service for example diabetes and chronic obstructive pulmonary disease COPD."

Neutral

"• Performance for diabetes related indicators was similar to the CCG and national average."

Positive

"Following evaluation the results were discussed and an action plan agreed in relation to antibiotic guidelines adherence to achieve further improvement."

Positive

"• The practice had registers to identify vulnerable patients child protection learning disability female genital mutilation FGM palliative care housebound and avoiding unplanned admissions AUA."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Neutral

"• The practice had a weekly MDT network meeting attended by the salaried GP GP’s from other practices social worker mental health worker Age UK and community matron."

Neutral

"• They had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Positive

"• The practice had very good vaccine monitoring processes."

Positive

"In addition to the routine vaccine monitoring protocols there was a folder in the nurses’ room with a table of each vaccine with the manufacturers’ telephone contact details to mitigate risks and support appropriate action by the staff team if any storage issues arose."