What is the Quality of Safety at All Saints Medical Centre PMS

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"• Lessons were shared to ensure action was taken to improve safety in the practice."

Positive

"The practice had systems in place for notifiable safety incidents and shared this information with staff to ensure appropriate action was taken."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"We saw evidence that learning from incidents was shared and action was taken to improve safety in the practice."

Positive

"We saw evidence that when there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal or written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"This included support and training for all staff on communicating with patients about notifiable safety incidents."

Positive

"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information and a written apology."

Positive

"• There was a health and safety policy available with a poster in the reception office and staff room which identified the practice health and safety representatives."

Positive

"We reviewed incident reports patient safety alerts and minutes of meetings where these were discussed."

Neutral

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"• Staff received mandatory training that included safeguarding fire safety awareness basic life support and information governance."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice nurse was the infection control lead and liaised with the local infection prevention team to keep up to date with best practice."

Neutral

"• An infection control audit should be carried out annually."

Neutral

"There was an infection control protocol in place and clinical staff had received up to date training."

Positive

"All patients commenting on the care they received said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"For example a complaint was received from a patient who had been informed by the receptionist that they were unable to make an appointment with the doctor until their registration was complete."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"• Practice Nurse attendance at practice clinical governance meetings should be encouraged and facilitated."

Positive

"Clinical audits demonstrated quality improvement Information about patients’ outcomes was used to make improvements."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."