Latest Snippet(s)
Positive
"The practice had made the necessary improvements to the delivery of care to ensure patients were kept safe and protected from avoidable harm: • The practice had improved and remedied safety concerns including fire safety Control of Substances Hazardous to Health COSHH and premises safety including boiler and fixed wiring."
Positive
"At the previous inspection we found: • Most systems practices and processes to keep people safe and safeguarded from abuse were in place but some had gaps including health and safety and staff checks."
Positive
"For example the practice engaged input from external consultants where appropriate and reviewed processes for risk management including health and safety HR procedures reviews and relating to Infection Protection and Control during the pandemic."
2020-01-07 Snippet(s)
Positive
"We rated the practice as requires improvement for providing safe services because: • Most systems practices and processes to keep people safe and safeguarded from abuse were in place but some had gaps including health and safety and staff checks."
Positive
"• Premises safety including boiler and fixed wiring."
2017-03-27 Snippet(s)
Positive
"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"We saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"This included support training for all staff on communicating with patients about notifiable safety incidents."
Positive
"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available with a poster on display which identified local health and safety representatives."
Positive
"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"At the previous inspection we found: • Most systems practices and processes to keep people safe and safeguarded from abuse were in place but some had gaps including health and safety and staff checks."
2020-01-07 Snippet(s)
Positive
"We rated the practice as requires improvement for providing safe services because: • Most systems practices and processes to keep people safe and safeguarded from abuse were in place but some had gaps including health and safety and staff checks."
2017-03-27 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
2017-03-27 Snippet(s)
Positive
"• Diabetic patients are signposted to appropriate support services to support them with diet and lifestyle information and required changes."
Latest Snippet(s)
Positive
"Some areas of governance and risk management needed reviewing which was underway."
2020-01-07 Snippet(s)
Positive
"• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care."
Positive
"Some areas of governance and risk management needed reviewing which was underway."
2017-03-27 Snippet(s)
Positive
"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
2020-01-07 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Our judgement of the quality of care at this service is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information from the provider patients the public and other organisations."
2017-03-27 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"• Improvements were made to the quality of care as a result of complaints and concerns."
2020-01-07 Snippet(s)
Positive
"• Staff dealt with patients with kindness and respect and involved them in decisions about their care."
2017-03-27 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were friendly helpful kind caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They also told us they were very satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-03-27 Snippet(s)
Positive
"They also told us they were very satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-03-27 Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The practice nurse was the infection control clinical lead who liaised with peers and the local infection prevention teams to keep up to date with best practice."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
2017-03-27 Snippet(s)
Positive
"There was evidence of quality improvement including clinical audit."